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Masilo (Pulane)

Masilo (Pulane)

System Support

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location of Masilo (Pulane)Durban, KwaZulu-Natal, South Africa

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  • Timeline

  • About me

    Support Engineer at Nedbank Group Technology

  • Education

    • Durban Academy High School

      -

    • IIE Varsity College

      2007 - 2010
      Diploma In IT Networking

  • Experience

    • Bytes Technology Group

      Feb 2010 - Nov 2010
      System Support

    • Nedbank Group Technology

      Jan 2011 - now
      Support Engineer

      Install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.Virtual Machine Support Support all Branches, Nedbank Call Centres and Campus sites in South Africa Basic Support for bank’s operational applications ( SAP Net weaver, Ariba, CRM etc.)Banking Applications supportAssist with printer issuesSetting up intranet, access points, network connections, IP addresses, accounts.Banking systems and applications supportEnd user supportInstall and test ICT Equipment. Install and configure software and hardware. Network monitoring and support. Remote Desktop Technical Support 1st and 2nd line IT Support. LAN / WAN Network Support and maintenance. E-mail setup and Troubleshooting (Microsoft Outlook 2003, 2007&2010). PC Repairs Show less

  • Licenses & Certifications