Aadila Jada

Experience

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  Mymarket.com

  Oct 2003 - Aug 2013

  Quality SurveyorTesting of all mymarket applicationsEnsuring that all apps are user friendlyEscalation of bugs to the developersTesting and Quality Assurance all new developmentCreating of test packs for all modulesSystem and module upgradesSecond level helpdesk - before developmentUpgrade communication internal/externalTraining of staff and client on modulesEnhancements of modules for client usageIntegration Testing with client and allocated resourcesUpdating of all manuals on new developmentManaging of Client test process and feedbackMymarket.com (proprietary) limited ("mymarket") (registration number 2000/014777/070) of 1st floor, is building, 158 Jan Smuts Avenue, Rosebank, has set up an online market place ("the marketplace") by which third parties can electronically purchase goods and services of suppliers who advertise their goods and services on the marketplace. mymarket.com market place posts electronic catalogues on the market place Show less

  • Key Account Manager

    Aug 2011 - Aug 2013

  • Quality Surveyor

    Feb 2009 - Aug 2011

  • Supplier Relationship Manager

    Mar 2006 - Feb 2009

  • Helpdesk Consultant

    Oct 2003 - Mar 2006
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  Rennies Travel

  Aug 2013 - Oct 2014

  Product Solutions Specialist

  Technical project implementation – Liaising between client and company developersProduct Research, Champion, Training, Documentation, ComparisonProcess and Project plan maintenanceTesting of new products and creation of test packsImplementing of HRG range of products internally and externallyIntegration Project management (Global and Local)Assist with Data team workload managementExposure and use of travel tools i.e. Galileo, Amadeus, Logiwiz, RT Profiler

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  BCD Travel

  Oct 2014 - Jun 2016

  Application Support Specialist

  Technical support for all software applicationsTesting of applications within the business including test packsTraining of software application to usersImplementation of applications/software and processes into the businessQuery resolution and escalation to developersData quality assurance and escalationBusiness Processes Identification, Documentation and CommunicationGlobal Product support and implementationBusiness Solutions

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  FCM Travel Solutions South Africa

  Jun 2016 - Apr 2017

  National Technology Manager

  System Administration of Online Booking ToolsSystems Implementation and Trainig (Internal and Client Facing)AETM Site Building, Configuration and ImplementationConcur Site Building, Support, Maintenance and ImplementationNational application research and communicationSystem Process ImplementationChange Management (Internal and External)

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  Rennies Travel

  May 2017 - Feb 2018

  Helpdesk Manager
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  Amadeus

  Feb 2018 - now

  To identify new IT business opportunities through market and business environment analyses and knowledge of company innovations in accordance to the sales strategy and annual sales targets. Develop solution revenues and IT footprint. Overall Purpose _ Work in collaboration with Commercial Account Managers & Sales to provide solutions and ensure the retention and growth of IT revenue of existing accounts: _ Identify specific requirements and expectations for existing clients. _ Adopt a consultative selling approach _ Update the Account Development Plan (ADP) on IT opportunities and ensure that the CRM is updated _ Work closely with Commercial Operations to get business case approval for renewal and development of market share _ Develop customized account and business plans for each client related on IT opportunities _ Identify, qualify, manage, and grow new IT business opportunities through market and business environment analyses, knowledge of customer's strategy/plans and knowledge of Amadeus innovations and solutions _ Ensure cross selling & up selling targets including new product & solution lines as well as additional services and consulting requirements _ Provide appropriate and timely sales support for IT opportunities (RFP, business as usual,) during sales process. _ Guide the Customer Solution teams to define targeted & personalized solution offerings to key customers. _ Coordinate with Customer Solution and Delivery on the feasibility and delivery timeline of the IT opportunities agreed with the customer _ Submit IT proposal and support Account Manager in negotiation & closure _ Transfer the IT requirements for solutions to be developed to Customer Solutions after closure, _ Follow-up with Customer Solutions and Delivery) that new products, product enhancements and overall solutions are developed and implemented within the agreed time frame. Show less Maximizing business results by ensuring the successful deployment and adoption of Amadeus products and solutions. Achieved through project managing the Go-to-market of solutions, products and campaigns in coordination with the different stakeholders across Amadeus and customers units. Identified and evaluated opportunities, packaged and priced the offer within the portfolio strategy, and developed a value proposition and tools which created optimal conditions for sales uptake and Customer or Traveler adoption. Show less

  • Customer Success Manager

    Jan 2023 - now

  • IT Account Manager

    May 2019 - Feb 2023

  • Business Line Manager

    Feb 2018 - Apr 2019