James Davison

Experience

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  Lazydays Guest House

  Jan 2008 - Feb 2012

  Account Management

  Family business - gained an insight into small enterprise accountancy, book keeping and tax returns but most importantly a taste of entrepreneurship.

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  Richmond Holiday Park

  Mar 2010 - Jan 2012

  Bartender/Catering
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  The Co-operative Group

  Apr 2011 - Sept 2011

  Customer Sales Representative
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  Wolfies Wine Bar

  Jan 2012 - Jul 2014

  Bartender

  I held a senior role here as a seasonal employee. Wolfies Wine Bar in my hometown is a well respected and established business who require a very select member of staff. I enhanced many of my transferable skills here like communication, team work, negotiation and conflict management where only a role like bar work can teach.

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  CSC

  Jul 2013 - Aug 2014

  Industrial Placement - Project Control Analyst

  As a member of the Cross Platform Services Team located in the infrastructure services of CSC I gained an insight into all technologies that CSC provide to their clients. These technologies range from classical examples like Mainframe, Wintel and Midrange to the more contemporary technologies like Cloud and Virtual Hosting.The role allowed me to work with a vast array of commercial and public clients most notably BAE, NHS, Royal Mail, Network Rail and Civil Nuclear Authorities.Some of the most prominent responsibilities and duties in my job role included:- Queue Management: for level 2 break fox support.- Storage Quotes: Allocating space and price to clients wanting to use CSC data centre space. - Server Acceptance: Coordinating the commissioning, decommissioning and P2V of servers. - Young Talent at CSC: Streamlining of the apprenticeship programme and aid in continual recruitment.- Heartbleed Remediation Programme: To ensure all CSC managed devices for all clients, vendors and GDN's were remediated from the harmful virus known as Heartbleed.- Maintenance Manager Training: Delivered training session to CSC's global community to help reduce incident tickets and server utilisation spikes during busy times of patching, changes or maintenance. - Cloud Support RACI: Developed a RACI chart to help outline the responsibilities of a yet to be created support team in the Nordics region. Show less

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  Birmingham City University

  Sept 2014 - Aug 2015

  Business School Ambassador

  Primary responsibilities were to deliver workshops to local schools and colleges in the West Midlands to promote the university brand. Aligned under the University Liaison Team, facilitating Open Days and providing seminars to parents and prospective candidates on university life all formed the duties of an ambassador. Further responsibilities included by sitting on the Board of Study representing Business and Management Course.

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  CSC

  Sept 2015 - Apr 2017

  Client Delivery Manager

  Clients: 1) BAE Systems and 2) The Home OfficeUndertaking a graduate scheme at CSC I worked with two of the UK largest clients and two of the most established service management teams. Here I learnt the fundamentals of ITIL in practise and had the opportunity to work with the client daily. I would regularly represent DXC on daily, weekly and monthly service reviews and gained an insight into service level agreements, service credits and service improvement opportunities. The skill of active listening dramatically matured as a result of intense client interaction which benefit my already maturing communication skills. Daily activities included:- Incident (including major incident) and Problem Management- Asset Management and Inventory true ups to improve billability - Coordination and input of service affecting Project Management- Knowledge Management to continually improvement ongoing service- Risk Issue and Opportunity Management Show less

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  DXC Technology

  Apr 2017 - Dec 2017

  Client Account Manager

  Clients: 1) Society of Motor Manufacturers and Traders, 2) Apollo Underwriting and 3) AMP CapitalDXC (previously CSC) advanced my job role to become the service owner and account manager for three clients. I had the opportunity to shape the service on these accounts and take all that I had learned from my previous roles to become the single point of contact for all service items and escalations. My duties now surpassed those that were ITIL bound and encompassed financial responsibilities, up-sell, people management while still maintaining aspects of the technical details during tech deep dives, IT service restorations and architectural reviews. Working on a truly global operating model, job activities include:- Client invoicing and billing: incorporating service level agreements and associated credits and earnbacks- Contractual change notes and disputes- Up-sell and strengthen existing business - Operational Readiness Review and Project sign-offs Show less

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  Advanced

  Dec 2017 - Dec 2021

  Dedicated SDM to PRS for Music owning the contract for a full ITO managed service including all technical disciplines (Wintel, DBA, Cloud, networks etc), Service Desk, Deskside support, Service Management and all ITIL functions. Further responsibilities expanded to third party management utilising SIAM practises as the service integrator. Managing a multitude of private and public client contracts including NHS hospitals, County Councils, Fire and Rescue Services and logistics firms.

  • Senior Service Delivery Manager

    Jun 2019 - Dec 2021

  • Service Delivery Manager

    Dec 2017 - Jun 2019
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  Financial Conduct Authority

  Jan 2022 - now

  Service Manager

  Cyber security and network infrastructure management