AYMAN Muhammad Achkar

Experience

• 

  Universe Computers

  Jan 2007 - Jun 2008

  Technical support

  - Handle Pcs and Networking customers - Troubleshoot for End users Pcs - handle CBK project with all branches

• 

  Fast Telecommunication Co.

  Aug 2008 - Dec 2009

  Help desk agent

  - Monitored systems in operation and quickly troubleshot errors.- Receive calls from customers and make trouble shootings for DSL- Troubleshot complex multi-vendor network service provider issues.- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.- Handle many DSL Subscribers

• 

  Diyar United Company

  Aug 2011 - May 2013

  Feild Eng

  - Initiated and managed network test facilities to verify network hardness and resilience.- Manage more than 300 Users in Central Bank Of Kuwait- Suggested software and hardware modifications to reduce lag time and improve overall speed.- Performed root cause analysis of reported issues to enact corrections. Removed malware, ransomware and other threats from laptops and desktop systems.- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.- Configured hardware, devices and software to set up work stations for employees.- Created plans and communicated deadlines to complete projects on time. Show less

• 

  Ali Abdulwahab Sons & Co.

  Dec 2013 - Sept 2021

  Network and System Administrator

  - Checked for accuracy and functionality during implementation of new systems.- Working with multiple Cisco platforms- Working with 5G Data Router and 4G Data Router- Troubleshooting with sites switches- Design and implementation of LAN/WAN, using Cisco routers, hubs and switches.- Experience providing managed security services- Using shared folder permissions, implemented security for network resources.- Responsible for troubleshooting of networking equipment across multiple sites.- Full Layer 2 working Show less

• 

  Huawei

  Oct 2021 - Apr 2023

  IP Network Engineer

  - Worked flexible hours across night, weekend and holiday shifts.- Demonstrated respect, friendliness and willingness to help wherever needed.- Identified issues, analyzed information and provided solutions to problems.- Initiated and managed network test facilities to verify network hardness and resilience.- Monitored network capacity and performance to diagnose and resolve complex network problems.- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.- Manage Routers and switches Alarms and fix it- Checking links Utilization and make reports- Configure 2G,3G,4G,5G services ports form IP side Show less

• 

  Stc Kuwait

  Apr 2023 - Sept 2023

  Sr.Network Engineer

  - Handle cisco ASR routers 1000 series - Handle cisco Nexsus 5k,9k- Handle cisco core switches 6500 series - working with cisco ACI - Handle Fortigate firewall - Forti Manager - Forti Analyzer.- trouble shooting with cisco switches in STC enviroment - trouble shooting with Cisco controller 9000 series and cisco AP

• 

  KEMS Zajil Telecom

  Oct 2023 - now

  Sr.Network Engineer

  - handle ADSL and GPON customers services- handle PEs Routers cisco 7200, 7300 , NCS 540 , MX80 Juniper- handle migrations projects- Configuring & Troubleshooting PE & CPE both Corporate & SMB(Small Medium Bussines) client based on their requirement on-Cisco DSLAMs (C6260/ C7200/ C7300/C7600/ GSR/ ASR)- Alcatel DSLAMs (MALC , MXK , MXP260 , MXP280) Paradyne DSLAMs ( Zhone ) Juniper MX- Switch : Cisco Catalyst 2950/ 2960/3560 / 3750 / 9200 / 9300 series switches- Installing, configure and testing MPLS International circuits providing MPLS L2VPN and L3VPN-Create new VRF for MPLS VPN data customers over Zajil MPLS network.- Resolving all Customer issue with his LAN using any necessary routing protocol or other solution depend on customer topology- Providing Level 2 support to NOC . Show less