Christopher Sha

Experience

• 

  Guardian Life of the Caribbean Limited

  Jan 2001 - Sept 2003

  Technical Analyst - Networking

  • Administration of all systems including Exchange 5.5, Checkpoint firewall 4.11, Windows NT4.0 and 2000 domains, IIS web server, Solaris 8 and Unix Ware 7.11• Implementation of Oracle Financials running on 2 Sun Enterprise 3500 and 1 Sun Enterprise 450 servers• Worked with Microsoft in the Set-up and Implementation of a windows 2000 active directory network for Guardian Holdings & Guardian Asset management Company• Implementation of a Distributed processing system using SQL 7.0 across 6 branch networks• Implementation of Outlook Web Access for corporate email via the Internet• Worked in a team Implementation of a Pension administration system running on Informix and UnixWare 7.1.1 Show less

• 

  TSTT

  Sept 2003 - Apr 2010

  Internet Systems Architect

  • Team Lead for Server, Databases and Applications• Lead Designer in the implementation of Virtualization and core application services for the ISP (AAA, DNS, DHCP, IPAM, Webhosting, Email, Databases, Internet Roaming, Security Audits, Vulnerability Assessments) between 2003-2010• Cricket World Cup (2007) logistics and network implementation. Worked onsite at Queens park Oval in phone, data, network and customer logistics• Summit of the Americans (2009) Planning and Design and team lead Show less

• 

  TSTT

  Jan 2011 - Nov 2014

  • Manage a team of Systems Engineers, Recurrent Budget and the TSTT Internet Data center (ISP)• Strategic planning for ISP capacity, infrastructure and value add services• Ensures ISP security, failover, redundancy and Business continuity• Project Manager and Team Lead for several Technology projects • Manage a team of Engineers, Managers, Senior Professionals & Unionized Staff• Manage the department's recurrent budget• Responsible for Performance monitoring, Quality Assurance, Service Assurance and reporting on Core TSTT services: Fixed Line, ISP, Mobile (GSM/UMTS), GPRS, HSPA+, Wi-Fi, Wimax, MPLS• Responsible for TSTT's International Capacity via Wetside carriers and the management of allwetside contracts • Manage a team of Systems Engineers, recurrent budget• Responsible for the TSTT's ICT server and database infrastructure• Responsible for the Operation of TSTT's Data Center facility• Responsible for IT Infrastructure Strategic Planning and Implementation• Infrastructure Change Manager• Project Manager and Team Lead for several IT Department Projects

  • Manager Broadband Technology

    Oct 2012 - Nov 2014

  • Ag. Head Network Quality and Performance

    Oct 2012 - Mar 2013

  • Manager IT Systems

    Jan 2011 - Oct 2012
• 

  Direct Communications (Trinidad) Limited

  Nov 2014 - now

  Principal Consultant

  • Infrastructure Consulting - IT Datacenter, ISP, Systems Administration, Network Design, Cloud• Project Management Services• Service Delivery in Telcos - BPO• SYSOPS - ITIL v3 Compliance• Business Case, Business Development and RFPs

• 

  Digicel Group

  Dec 2014 - Aug 2015

  Project Manager - FTTB Service Delivery

  • Responsible for the Implementation and Delivery of customer Implementation projects for Digicel Business Solutions (Trinidad)• Effective Communication and Reporting with key Stakeholders• Use of PMI Processes and Techniques in the Project Life cycle• Ensure customer confidence in the technical implementation, driving future business• Digicel Cloud Services, Hosted PBX, MetroE/G, & Microwave Broadband services• Assigned PM for several enterprise customer Fibre rollouts

• 

  Resonance Trinidad

  Oct 2015 - Nov 2015

  Management & Technical Consultant

  • Infrastructure Consulting - IT Data center, Virtualization, Systems• ITIL v3 and Business Process Alignment• Strategic Consultancy

• 

  Digicel Group

  Dec 2015 - Jul 2016

  FTTH Service Delivery Manager

  • Manage the FTTH third party field operations provider (Actavo) for Installations and Fault repairs• Lead an internal dedicated team overseeing FTTH• Responsible for critical KPIs in Service Delivery• Workforce Management, Field Operations, HS&E and Quality Assurance for Digicel's FTTH Trinidad operations

• 

  ITE Services, Inc.

  Jan 2017 - Jan 2018

  PMO & ICT Projects Advisor
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  Telecommunications Services of Trinidad & Tobago Limited (TSTT)

  Feb 2017 - Dec 2017

  Ex: PMO & Project Manager (Contract)

  Program Manage the OSP and ISP construction of 30,000 FTTx homes passed (Cascade Split) in Trinidad & Tobago. Strong working relationship with Strategic Partners: Huawei, KN Group, Gencon, Ezentis and CTTSL. Project delivered on time and within budget.

• 

  The ANSA McAL Group

  Jun 2018 - Jun 2024

  Group Infrastructure Manager