Emmie Phuong

Experience

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  ORANGE COUNTY BADMINTON CLUB, INC.

  Jan 2019 - Sept 2023

  Front Desk Receptionist/Clerk

  -Boosted team productivity and applied knowledge of business administration, record-keeping of transactions, and scheduling to ensure productive operations and excellent customer service, which was well-received by supervisors and customers-Teamwork: Worked in a team of 3+ to provide the best customer experience and collectively supervise courts and equipment, keep accurate records, and sell Yonex merchandise-Multitasking: Serve 2-3 customers at a time, check stock, take phone calls, maintaining merchandise, and supervise active courts correspond to online appointments Show less

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  CSUF College of Business & Economics Women's Leadership Program

  Sept 2022 - May 2023

  Student Mentee
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  BNY Mellon

  Oct 2022 - Nov 2022

  Finance and Banking Intern

  -Participated in a 5-week rotational hybrid career exploration experience to acquire knowledge and technical skills in Wealth Management, Digital Assets, Pershing, Global Client Management, and Custody Business Units-Collaborated in a team of 5 to build out a successful model for BNY Mellon that emphasizes a diverse recruiting strategy for the West Coast Markets by focusing on social media, campus recruiting, and optimization of the company’s online footprint-Analyzed Google Trends for BNY Mellon geographical and volume “hit” searches in the previous calendar year to gauge the company’s current standing relative to their competitors Show less

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  BMO

  Oct 2023 - Feb 2024

  Associate Banker

  -Engaged with clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into waiting queue, and scheduling/canceling client meetings-Assisted clients with everyday transactions such as deposits, withdrawals, payments, reordering debit cards, setting up a direct deposit, or helping update their address, accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements-Educated clients on the usage of technology self-service such as leveraging BMO Mobile App, BMO.com, and ATMs to complete their banking needs-Built relationships with clients by sharing product knowledge and solutions and introducing them to licensed bankers when an additional opportunity is identified-Performed branch operations including managing cash devices (e.g. cash vault, ATM, etc.) while adhering to all bank policies and procedures Show less

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  Attlesey Ward

  Feb 2024 - now

  Litigation Law Clerk