Olapade Olaide

Experience

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  Virgo Services Nigeria Limited

  Jan 2012 - Jun 2019

  Network Operating Center (NOC)

  BSS Monitoring of 2G network element , alerting problem logging and performance information on the 24x7 basis using Ericsson (OSS,OPS) and Huawei iManage (MOS5100, MOS7100, MOS2000).Checking the Dip of the site, to confirmed the status of the site, Power issue and Transmission issue (ABL; WO, AIS, LOF, RDI, NOON, MBL).Escalation of Alarms, site on battery using ESM_Client software (INLALA Engineering Support Manager)Escalation of triggered issues to the appropriate parties to ensure the most efficient and expedient means to the problem resolution to reduce to number of outages to minimal.Document all events that transpire during shit and escalate alerts when needed.Preparing turn over reports for the on-coming shifts personnel to ensure follow up on outstanding issues, continuity of operation and all documented NOC standard and procedures.Reconciliation report for 2G surveillance BSS, weekly report, daily outage report and monthly outage report for site down on power and transmission/microwaves .Sending of hourly update via email to report all the activities of the network to the appropriate quartersFaults escalated to FME's are coordinated remotely and promptly till closure.Coordination and documentation of Preventive Maintenance.Ensure proper Trouble Ticket management and auditing by ensuring trouble tickets are properly opened, well updated and closed on time.To optimize the best practice by resolving incidents/problems within or less than the given Mean Time to Repair (MTTR) and Mean Time Between Failures (MTBF) period.Provide round the clock surveillance troubleshooting, controlling and resolving of all network related faults. Create and track rational trouble tickets via email or telephone from both and internal sources. Communication of line alarm and other performance issue that can affect the network. Show less

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  ISM NOC

  Jan 2013 - Jan 2015

  NOC
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  Huawei

  Jun 2019 - now

  RAN FO

  Provide round the clock surveillance, troubleshooting, controlling and resolving of all network related faults.Monitoring of GSM (2G), UMTS (3G) and LTE (4G) network elements, alerting problem through iManage, NetNumen, OSS and OWS.BSS and Transmission alarms escalation to FMEs (Field Maintenance Engineers) are coordinated remotely and promptly till resolution and appropriate closure.Support FMEs to resolve hardware alarms on site and timely identification of POF.Trouble Ticket such as update and close the running ticket by using OWS with update gotten from FME both passive and active.Provide the first level technical support in resolving BSS issuesEscalation via email on any major outage alarm triggered to the appropriate quarters.Ensure that SLA for each BTS is not exceeded.Daily reconciliation of all outage activities Show less

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  HUAWEI TECHNOLOGIES NIGERIA.

  Jan 2020 - now

  Reporting Analyst

  Checking of Sites performance Availability on MTN Advance Performance-Management System (MAP’S) Hourly, Daily, Weekly and MonthlyChecking of sites Availability performance State wise, Regions and Territory, Hourly, Daily, Weekly and Monthly.Preparing Daily Regional performance Availability reportRespond to Other task that was assigned to me and request from customer’s