Adam Carr

Experience

• 

  GE Capital

  Jan 2001 - Jan 2006

  Finance Supervisor | Commissions
• 

  Nationwide

  Jan 2008 - Jan 2017

  Recruited to overhaul Nationwide’s Member Solution Operations (e.g. Customer Service & Backoffice Operations) through disciplined process improvement initiatives, automation and project management. Managed initiative from end-to-end, including current state assessment, future state plans and execution. Promoted to lead vendor relations and operations for a business unit that sold short-term disability, long-term disability and dental/travel insurance products. Tasked with meeting service delivery requirements and mending relationships with the third-party administrators (TPA) who owned 80% of operational transactions. Established trusting relationships with private and public sector clients and TPA’s. Selected vendors, issued purchase orders and reviewed vendor invoices. Evaluated vendor quality, timeliness and customer service. Show less

  • Billing Manager

    Jan 2013 - Jan 2017

  • Manager, Operations | Operations Consultant | Business Project Management

    Jan 2008 - Jan 2013
• 

  Cardinal Health

  Jan 2017 - Jan 2019

  Billing Manager

  Recruited to lead back office operations and turnaround performance for one of Cardinal Health’s fastest growing and most profitable business units. Hired, developed and motivated a team of 7 professionals who audited 20M transactions annually, invoiced ~$450M per year, remitted payments to vendors/carriers and reconciled payables quarterly. Initiated process improvement initiatives to drive efficiencies and reduce backlogs. Key leader in the offshoring of transactional work to Manila.

• 

  The Ohio State University Wexner Medical Center

  Jan 2020 - now

  Joined a leading academic institution to drive clinical support efficiencies in the Ambulatory Care organization. Drastically improve staff retention. Identified improvement opportunities and spearheaded process improvement/automation initiatives to improve employee engagement and tenure.

  • Manager, Billing | Revenue Cycle | Finance

    Jan 2022 - now

  • Manager, Operational Excellence

    Jan 2020 - Jan 2022