Suraj Kumar Teki

Experience

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  NTTデータ

  Aug 2022 - now

  • Providing LAN network support and planning and implementing changes as per the users request in network infrastructure.• Troubleshooting LAN connectivity problems, Internet connectivity problems & solving them out over user ticket.• Configuring and troubleshooting of L1/L2 level issues on Cisco devices.• Escalation points of contact for Network issues, providing remote support to end users in the field ofLAN/WAN/Wireless.• Expert in providing the best solution and troubleshooting the network. Identifying issue related to EIGRP,OSPF, BGP, Meraki, LAN network (Switching), Wireless.• Dealing with customers in high severity situations wherein network expertise is required to resolve theIssue based on SLA GUIDELINES of P1, P2 ticket.• Handle on call responsibilities, High priority tickets, Severity bridge handling and monitoring of critical alerts.• Handling the incidents through Service Now tool and Remedy tool, also use of multiple tools for troubleshooting like Entuity, Solarwind, Meraki, etc. Show less

  • IT Senior Associate

    Jan 2023 - now

  • Technical Graduate Trainee

    Aug 2022 - Jan 2023