Kelsey Chapman

Experience

• 

  FIS

  May 2015 - Oct 2021

  Partnered with clients to implement features that enhanced core banking software and addressed market opportunities leveraging Fortune 500 banking software. Created design solution documentation for presentations to clients and internal teams, enabling core system implementation, upgrades, customization, and 3rd-party integrations. Facilitated daily SCRUM, sprint planning, sprint demo, and retrospective meetings. RESULTS: • Headed API customer integrations with the products created, enforcing quality design, build, and deployment for a new API-based banking platform.• Solidified confidence with C-level executives interested in investing in the new platform.• Served dual role as business analyst and product owner for CRM application. Show less Oversaw testing, ensuring use cases were addressed to agreed-upon expectations in collaboration with clients and internal teams. Supervised teams of developers per project, triaging 2-5 project simultaneously. Created technical design documentation. Trained team members in transitioning from Waterfall to Agile methodology.RESULTS: • Successfully deployed a product go-live for PNC Bank’s loan software.• Launched 1st integration with new data obfuscation software.• Owned coding updates and version control for various customer requirements, resulting in high customer satisfaction levels. Show less

  • Business Integration Analyst

    Jan 2019 - Oct 2021

  • Programmer Analyst II & Programmer Analyst I

    May 2015 - Jan 2019
• 

  FourKites, Inc.

  Oct 2021 - now

  Steer system integrations and operation processes such as internal systems data sync, framework builds for 3rd-party data transformation team, and partner integration design. Deploy automated process, keeping data in sync between 3 internal systems (Asana, Salesforce, and Jira). Define and document processes to set guidelines, organize requests, and track progress for the data transformation team. Scope, deploy baseline code, and record integration steps to establish a scalable and efficient implementation process with TMS partners for mutual customers.RESULTS: • Automated redundant tasks and processes for entire implementation department, reducing emails from 27 to 6. • Engineered a single source of truth between systems, providing management with accurate and consistent metrics.• Improved time to value for mutual customer implementations from 8 weeks to 5 weeks.• Named as only integration engineer supporting all company products and recognized with top 5 professional service award. Show less Charged with leading high APR customer integrations from a technical perspective—including multi-product and pilot implementations. Mapped and transformed data using scripting languages such as Groovy, MuleSoft, and Java Script. Established a connection using various authentication types—HTTP Basic Auth, Oauth 2.0, and API Key Bearer Token—to and from FourKites, the customer, and 3rd-party systems. Troubleshot integration issues and assisted companywide with customer integration questions.RESULTS: • Championed core implementation for customers who signed expansion contracts to utilize 2 other integration products. • Delivered quick turnaround core implementation for a key contract, providing high-quality deliverables.• Enabled sales team to capture multi-million-dollar revenue streams by piloting more than 10 implementations, spurring new customer sales. Show less

  • Senior Customer Integration Engineer

    Jan 2023 - now

  • Customer Integration Engineer

    Oct 2021 - Jan 2023