Remi Van Der Reijnst

Experience

• 

  EF Education First

  Oct 2008 - Oct 2013

  Responsible for all student contact from their initial information request until the final evaluation of their experience, which combines sales and customer service. Essential to always be in close contact with students/parents, and with our colleagues at the schools worldwide, in order to provide best possible service. Academic advisement is part of the sales process. Arrangements are made for chosen course, accommodation, flights, transfers, insurances and visa. In addition, currently responsible for Social Media and completed multiple individual projects in marketing such as e-mail marketing, teacher relationship management and the coordination of guest lectures. Show less

  • Program Coordinator

    Oct 2011 - Oct 2013

  • Sales Coordinator

    Oct 2008 - Oct 2011
• 

  The Student Hotel

  Nov 2013 - Dec 2013

  Campaign Manager (project)

  Sales/marketing project. Online advertising, e-mail campaigns, face-to-face prospect meetings, set up sales process, marketing planning.

• 

  Management Events

  Jan 2014 - Jul 2014

  Project Manager

  Responsible for events' content and contact person for delegates. My projects included: Healthcare, Retail, Machinery, Executive IT, Marketing and Sales.Management Events organises invitation-only events across Europe. Management Events have developed a concept to gather together high level decision makers and solution providers - delivering value for both parties.

• 

  Thermo Fisher Scientific

  Jul 2014 - Dec 2022

  Customer Service Training & Quality, covering Benelux and Nordics. Onboarding new employees, training teams on new processes and new software, refresher training sessions, upskilling employees, quality monitoring of interactions, work with local supervisors on employee development plans. Apart from training the local teams I was responsible for the creation of European training material and onboarding programs. Fisher Scientific's Benelux HQ is seated in Landsmeer, Netherlands (Amsterdam area). Fisher Scientific's Nordics HQ is seated in Gothenburg, Sweden. Show less

  • Project & Effectiveness Specialist - Fisher Scientific Europe

    May 2021 - Dec 2022

  • Training and Quality Specialist - Fisher Benelux & Nordics

    Aug 2017 - Apr 2021

  • Quotation and Tender Specialist - Fisher Benelux

    Jul 2014 - Aug 2017
• 

  Eitje

  Aug 2024 - now

  Customer Success & Support Manager