Kyle Jenkins

Experience

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  DSL.net (DSLN)

  Dec 1999 - Mar 2004

  Circuit Designer

  ● Experienced in troubleshooting the physical and logical network layers of Frame Relay, ATM, and dedicated Voice over IP via Remedy, Service Desk and TBS Metasolv databases. Solid foundation of long distance network both switch and physical elements. ● Managed all networks through the Bell Atlantic escalation call centers (Tisoc, Business office, CLPC, fraud center and RCMC). Managed repair/maintenance escalation and funneled to the proper internal/external teams while also worked with higher level management when needed to resolve all tickets. ● Developed a solid foundation of calling card, toll free, private line, frame relay, VPN’s, and ATM. ● Provided support to key customers and other internal organizations by preparing trouble history reports, analyzing trends and providing root cause reports for troubles and outages. Show less

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  MCI

  Mar 2004 - Sept 2004

  DSL Provisioner

  ● Completed and handled all aspects of the development and implementation of assigned projects and provided a single point of contact for those projects. ● Sent LSR/ASR to ILEC, tracking for FOC, negotiating delivery date, reconciling missed delivery dates, scheduling inside wiring and ensuring router is available.

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  Global Crossing

  Sept 2004 - Oct 2011

  International Voice Routing Analyst

  ● Analyze and manage global Least Cost Routing (LCR) on the voice and Voice over IP (VOIP) network. Analyze and implement route changes to reduce termination costs and/or optimize traffic on Global Crossing’s VOIP and TDM network.● Track quality problems by analyzing the ASR/ALOC quality in the network from customer traffic flow.● Develop, design, test and implement routing and costing solutions supporting both cost and quality objectives.

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  Salesforce

  Oct 2011 - Mar 2023

  I led and developed a team of 15 procurement specialists, overseeing a portfolio of $90B in assets. Our focus was on executing supply chain strategies to enhance velocity, reduce costs, and improve flexibility. I managed critical supply planning, Data Center operations, manufacturing, and delivery processes to ensure seamless integration and operational excellence. Proactively addressing process disruptions, mitigating risks, and fostering strong relationships with internal stakeholders and suppliers were crucial aspects of my role in maintaining a robust supply chain. With a specialization in hyperscale data center hardware design and integration, I standardized compute, network, storage servers, power distribution, and cable management solutions. Additionally, I directed global rack movements and navigated complex regional customs regulations to reinforce our international logistics capabilities.● Developed tools, reports, process maps, scorecards, and SLA metrics, enhancing business understanding and facilitating informed decision-making.● Authored standard operating procedures and compliance policies, standardizing operations and ensuring adherence to regulatory requirements.● Led strategic supply chain projects, leveraging technology to improve visibility, tracking, and decision-making, and participated in QBRs to fortify vendor relationships.● Trained / deployed our entire supply chain process to overseas resources as a result upleveling the team's time by 50% per day to work on strategic projects● Facilitated supplier negotiations of about $100 million annual spend. ● Developed a spare/stock program average improved need by dates by 3 weeks and go live dates by 25%. ● Led the twice a year support renewal program with a result of $1 Million in cost avoidance per year. ● Partnered on several data center projects around planning, scope, and decommissioning (reverse logistics) allowing 95% accuracy of on-time delivery to go live. Show less I executed strategic supply chain programs aimed at enhancing vendor management and optimizing data center operations. As the network category subject matter expert in procurement, I managed the provisioning and ordering of hardware, support, software, and renewals. Implementing inventory control measures was crucial; I maintained optimal inventory levels to ensure product availability while minimizing excess or obsolescence. Additionally, I analyzed and resolved process gaps, enhancing tools and procedures to improve program and project outcomes. Serving as a point of contact for vendor escalations, I ensured timely delivery and resolved invoice disputes in collaboration with Accounts Payable.● Streamlined supply chain playbook, achieving 50% improvement in early stakeholder adoption and governance.● Enhanced stakeholder delivery accuracy by 20% by serving as the primary point of contact for vendor escalations.● Decreased Accounts Payable backlog and increased supplier payments by 20% through diligent resolution of invoice discrepancies.● Standardized build of materials requirements by engaging network engineers, reinforcing expertise in network procurement. Show less I optimized supply chain operations by streamlining transaction processes, enhancing supplier management, and ensuring internal customer satisfaction. My responsibilities included managing comprehensive requisition to purchase order workflows, aligning with data center needs for services, support, hardware, software, and renewals. Additionally, I oversaw third-party service providers to boost operational efficiency and performance. Implementing process improvements and maintaining rigorous oversight of supplier deliverables were essential aspects of my role to meet organizational objectives. I also coordinated with Accounts Payable to refine invoicing protocols and mitigate payment issues.● Improved on-time delivery by 30% through effective management of over 30 OEM hardware and construction suppliers, ensuring consistent communication and material alignment.● Designed transparent source-to-pay workflows, enhancing stakeholder visibility and reducing order errors by 10%.● Collaborated with Accounts Payable to enhance invoice relationship with suppliers by eliminating delinquent payments, successfully shrinking 50% of backlog. Show less

  • Supply Chain Operations Manager

    Dec 2018 - Mar 2023

  • Sr Supply Chain Operations

    Feb 2017 - Dec 2018

  • Supply Chain Operations Specialist

    Oct 2011 - Feb 2017
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  Boomi

  May 2023 - Mar 2024

  Procurement Project Manager

  As the leader of procurement operations, I'm responsible for overseeing project management initiatives that are in line with our corporate objectives and compliance standards. I foster collaboration between business requesters, sourcing teams, accounts payable, and accounting to streamline our procurement processes. Regularly, I facilitate discussions with senior leadership to review major contracts, scrutinize expenditures, and optimize the order lifecycle. By implementing innovative procurement tools and strategies, I contribute to our organization's reputation for best-in-class operations. Additionally, I monitor third-party engagements to mitigate risk and ensure the fulfillment of contractual obligations.● Slashed order backlog by 50% by accelerating key deals using fast-track methods.● Deployed two new source-to-pay systems that enhanced the onboarding process, contract negotiation, and purchase order efficiency by 30%.● Established a system that mitigated supplier risk during onboarding by enforcing data protection and security governance. This illuminated the process, streamlined prioritization, and expedited onboarding by 20%. Show less