Umar Abdullah Ashar

Experience

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  ICVA (International Council of Voluntary Agencies)

  Sept 2016 - Oct 2016

  Policy Intern

  At the International Council of Voluntary Agencies (ICVA), my primary role involved producing key communication materials, including daily tweets highlighting ICVA activities and weekly newsletters for donors. Additionally, I was responsible for meticulous note-taking during official United Nations (UN) meetings. I also managed and updated the NGO's mailing list and organized their electronic files, ensuring efficient information management and outreach.

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  International Committee of the Red Cross - ICRC

  Oct 2016 - Nov 2016

  Intern

  At the International Committee of the Red Cross (ICRC), I was entrusted with managing and updating the clientele database, ensuring accuracy and reliability of critical data. Additionally, I supported my colleagues by diligently note-taking during meetings and efficiently re-organizing electronic files, enhancing team productivity and operational organization.

• 

  United Nations

  Nov 2016 - Dec 2016

  Junior Intern

  I have had the privilege of representing our organization at numerous United Nations meetings, where I gathered critical information about member-states. This experience has significantly enhanced my research and analytical skills, enabling me to contribute more effectively to our strategic objectives and deepen my understanding of global perspectives.

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  Digi Telecommunications

  Apr 2018 - Oct 2018

  Sales Assistant

  I was personally entrusted with building in-person relationships with clients to drive sales and enhance brand loyalty for Digi. My efforts played a key role in consistently meeting our branch's weekly sales KPI of RM 100,000, demonstrating effective client engagement and robust business acumen.

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  FLEXIROAM

  Nov 2018 - Feb 2019

  Sales And Marketing Intern

  As a team, we secured a partnership with Malaysia Airlines for a contract worth RM 30 million. I was entrusted to create an exclusive distributor contract for a partner in Japan. I also created digital marketing content for their website and social media accounts which had an international audience.

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  Hospital Wanita & Kanak-kanak Naluri

  Aug 2020 - Aug 2021

  Graduate Management Trainee

  We rebranded the hospital’s offline and online image and managed to substantially deliver our overall KPI threefold with over 100 deliveries per month. I was also responsible for establishing and managing the social media accounts (Instagram and Facebook) for the company and as well as crucial systems for day-to-day operations such as a hospital information system (Dr Assist), card access system and a HR system (HREasily).

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  Agoda

  Nov 2021 - Jun 2023

  Partner Experience Specialist

  Delivered excellent service and managed the needs of over 100 different partners and supplier. Handled inquiries from our stakeholders and work collaboratively to resolve disputes between our customers and partners. Managed operational issues and invoice inquiries. Identified and actively worked on work process improvements for our team

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  Spenmo

  Jul 2023 - Sept 2023

  Business Expansion Specialist

  As a generalist player responsible for Spenmo's release in Malaysia, my main tasks involve collating client feedback and assisting in understanding the business landscape in the country. I work closely with the Country Launcher to ensure the company's goals and targets are successfully achieved. Additionally, I am responsible for establishing customer support operations in Malaysia to support the release of Spenmo's product in the market.

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  Machino

  Oct 2023 - now

  Change Enabler and Strategy Planner

  In my current role, I spearhead several initiatives to enhance operational efficiency and effectiveness. I've designed and implemented a KPI structure to align performance metrics with business goals. I introduced ClickUp, a cloud-based project management tool, which has transformed our project tracking and workflow systems. By automating processes through Zapier, I've streamlined operations and elevated our customer service delivery. My responsibilities also include providing technical support, managing daily operations and order fulfillment, and developing a leave management system for employees. Additionally, I create analytical reports and process raw data to ensure it is clear and informative for stakeholders, further enhancing our organizational capabilities and performance. Show less

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  Agmo Holdings Berhad

  Jan 2024 - now

  I manage relationships with all public clients and partners, ensuring top-tier service and alignment with project goals. My role includes leading government tender applications and attending tender briefings to capture new opportunities. I also represent our company at client events, focusing on strategic networking to enhance business development. Additionally, I create detailed effort estimations for app and portal development, based on thorough analysis of client specifications.

  • Business Development Manager

    Apr 2024 - now

  • Business Development Executive

    Jan 2024 - May 2024