Nikos Levitis

Experience

• 

  Windmill Villas Santorini Exclusive Retreat

  Jun 2008 - now

  As a dedicated Hotel Manager with extensive experience, I excel in optimizing operations, enhancing guest satisfaction, and driving revenue growth through a range of key skills:- Performance Management: Led teams to achieve operational excellence, set goals, and ensure high standards.- Pre-Opening: Oversaw pre-opening activities including setup, maintenance, staffing, and operational planning for a seamless launch.- Site Inspections & Maintenance: Conducted inspections and managed maintenance to uphold property standards and guest safety.- Coaching & HR: Provided staff coaching and training, supported HR functions, and contributed to recruitment and team development.- Decision-Making: Made informed decisions to address challenges and achieve strategic goals.- Guest Satisfaction: Implemented strategies to enhance the guest experience, resolve concerns, and maintain high satisfaction scores.- Problem Solving: Resolved operational issues and guest complaints, ensuring smooth operations.- Property Management Systems: Utilized advanced PMS for streamlined operations, reservations management, and performance analysis.- Computer Literacy: Leveraged technology for PMS, booking systems, OTA sales channels, and reporting tools.- Sales & Yield Management: Developed sales strategies and yield management techniques to maximize revenue and occupancy using analytics.- Multitasking: Managed multiple tasks and priorities efficiently in a dynamic environment.- Interpersonal Skills: Fostered positive relationships with guests and staff, enhancing team cohesion and loyalty.- Event Management: Coordinated and managed events from planning to execution, ensuring successful outcomes.- GTD Method: Applied GTD principles to enhance productivity and ensure timely task completion.My diverse skill set and experience contribute to operational success, exceptional guest experiences, and increased profitability. Show less Driving revenue growth and enhancing profitability, specializing in elevating sales performance and optimizing key metrics such as ADR and occupancy rates.In my role, I have consistently delivered results by developing and executing strategic sales plans that align with market trends and organizational goals. My efforts have led to significant increases in both ADR, AOR, RevPar, RevPor and occupancy, contributing to overall revenue growth and market share expansion.Experienced in using a variety of PMS software (Opera, Hotelizer, Pylon, Roomrack, Welcome, Rentlio and more), Channel Managers (Siteminder, PrimalRes, Wubook and more), Business Intelligence Software to drive sales such as Lighthouse (formerly OTA Insight) and HotellabSuccessfully navigated and managed crisis, including the challenges posed by COVID-19, ensuring business continuity and stability during unprecedented times. Show less In my role as a Concierge and Guest Relations specialist, I excel in delivering exceptional guest services through strong interpersonal skills and a commitment to customer-focused solutions. My primary responsibility is to ensure that each guest's experience is personalized and exceeds their expectations.Key Responsibilities:- Guest Services: Provided tailored assistance and recommendations, enhancing the overall guest experience and ensuring satisfaction.- Interpersonal Skills: Built and maintained positive relationships with guests, colleagues, and vendors, fostering a welcoming and professional environment.- Problem Solving: Addressed and resolved guest concerns and issues promptly and effectively, turning challenges into opportunities for enhancing guest satisfaction.- Customer-Focused Service: Delivered high-quality, attentive service by understanding and anticipating guest needs, contributing to repeat business and positive reviews.My dedication to creating memorable experiences and my proactive approach to problem-solving have consistently contributed to a high level of guest satisfaction and loyalty. Show less

  • Owner

    Jun 2008 - now

  • Hotel Manager

    Jun 2008 - now

  • Hotel Sales Manager

    Jun 2008 - now

  • Concierge

    Jun 2008 - now
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  Kalli Levi Santorini

  May 2023 - now

  • General Manager

    Jan 2021 - now

  • Ecommerce Manager

    Jan 2021 - now

  • Video Editor

    May 2023 - now
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  Nostos Luxury Apartments

  May 2024 - now

  Front Office Manager and Concierge