Michael Kramer

Experience

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  United States Marine Corps

  Aug 2007 - Jul 2011

  Work in a team environment to maintain vehicles at a combat ready status. Trained to be combat ready at anytime in any environmental situation.. Also, dealt with the removal of hazardous materials and liquids. Up held the duties of a United States Marine. Obeyed orders and worked in a environment were I Gained leadership, adaptability, survival, marksmanship, quick problem solving and most importantly teamwork.

  • Light Armor Vehicle Technician

    Aug 2007 - Jul 2011

  • PFC

    Aug 2007 - Mar 2009
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  Myer's Shell

  May 2009 - Nov 2009

  Lubrication Technician

  Was in charge of customer service and the maintenance of oil changes, tire rotations and tire repair.

• 

  Olive Garden Restaurant

  Oct 2009 - May 2012

  Server

  Was a team leader in hospitality management. Obtained skills in customer service. Worked in a fast pace environment which led me to many leadership and hospitality awards

• 

  NPower Pennsylvania

  Mar 2012 - Jun 2012

  Student

  I attained the skills to troubleshoot and repair PC's, Laptops and Printers. Troubleshoot and setup networks. Learned professionalism and interviewing skills which I then obtained an internship with Brandywine Reality Trust.

• 

  Capital One

  Jul 2013 - Mar 2025

  In my current role as a Sr. Case Specialist, I research Tier 2 complaints for possible compliance and regulatory concerns. With this information, I present the discovered issues for review to our legal/compliance teams for deposit banking. I represent the ideal customer experience with detailed research, document preparation and resolution to the customer via phone or letter. Responsible for providing the ideal customer experience. Our team handles anything from, answering questions or handling login assistance , transfers and deposits, debit card service, mortgage maintenance and mobile card reader service / troubleshooting.

  • Anti-Money Laundering Investigator

    Dec 2020 - Mar 2025

  • Sr. Case Management Specialist

    Mar 2018 - Dec 2021

  • Sr. Coordinator/Account's Manager National Small Business

    Nov 2016 - Dec 2021

  • Sr. Coordinator/National Small Business Team

    Jul 2013 - Dec 2021
• 

  Winner Chevrolet Inc.

  Jun 2024 - now

  Service Technician

  Vehicle Inspection and Diagnosis. Conduct thorough inspections of vehicles to identify mechanical issues. Utilize diagnostic tools and software to determine the root cause of problems. Provide detailed reports on the condition of vehicles and recommended repairs. Repair or replace defective components while ensuring all repairs are completed in accordance with manufacturer specifications and industry standards. Maintain detailed records of all maintenance and repair work performed. Update vehicle service histories and ensure proper documentation is filed. Show less