Dylan Bernetich

Experience

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  Ridgeline Bikes of Avon

  Mar 2016 - Sept 2018

  Bicycle Sales and Mechanic
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  Entercom

  Jun 2017 - Jan 2019

  Promotions Coordinator

  Organization, responsibility, and most importantly passion are essential skills needed for this job. Scheduling and logistics are just a couple of tasks that are needed to work efficiently. Public relation skills and confidence are needed in order to speak with cliental and listeners in a professional manner.

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  DRMM Insurance

  Jan 2019 - Jan 2021

  UX Specialist

  Worked directly with stakeholders and subject matter experts to design and research features that drove demand and customer acquisitions for a startup, attributed to significant monthly growth from iterative test and learn strategies. Service blue printed employee workflows that fed into iterative testing to refine user journeys. Tested new features feasibility as it relates to the employees workflows. Moderated user studies and collaborated with key stakeholders to analyze complex applications for specialized domains. Show less

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  Allstate

  Jun 2019 - Aug 2020

  CX Specialist

  Demonstrated proficiency in prototyping and optimizing customer interactions and satisfaction through various CX methodologies. Analyzed customer feedback, identified pain points, and implemented targeted solutions to enhance overall customer journeys. Fostered positive relationships with clients, addressing concerns, and ensuring a seamless experience backed by various research studies and testing. Played a crucial role in the success of initiatives through commitment to continuous improvement and dedication to delivering exceptional service. Created IVR focused research plan, implemented study and reported findings to key stakeholders within the business. Show less

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  Red Light Management

  Jan 2022 - May 2022

  Marketing and Communications
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  Travelers

  Jul 2022 - now

  Bridging the gap between business needs and technical solutions by collaborating with stakeholders to gather, analyze, and validate requirements. I ensure projects align with strategic goals by prioritizing tasks, resolving conflicts, and managing requirements throughout the project lifecycle. My role involves creating clarity and shared understanding across teams, enabling the delivery of impactful solutions that drive business value. Claim User Experience Designer in technology and operations at Travelers Insurance. Specializing in complex analytics, strategic dashboard interfaces and employee facing mobile/web applications. Interest in innovative implementation of AI, automation, and VR/AR in the technology industry. Applied Skills include creating end to end designs through wire-framing, prototyping, research, visual communication, and strategic relationships to drive better business outcomes.

  • Business Analyst

    Jun 2024 - now

  • Experience Design Specialist

    Jul 2022 - Jun 2024