Harshal Thakkar

Experience

• 

  Toronto 2015 Pan/Parapan American Games Organizing Committee

  Jun 2015 - Aug 2015

  Technology Specialist

  - Resolved all technical issues via CHERWELL ticket system- Responsible for diagnosing and troubleshooting hardware and software issues (Printers, Scanners, Work stations)

• 

  TacoTime

  Oct 2015 - Oct 2018

  Customer Service Supervisor

  • Designing different types of marketing strategies to improve our business and to gather community under one roof• Ensure that all stocks and supplies are timeously requested, correct stock levels maintained and stored under optimum condition

• 

  UBREAKIFIX

  Nov 2018 - Feb 2020

  Customer Service Technician

  • Install and test computer-related equipment• Managing VMware Host machines and configuring them as well as upgrading the systems.• Identified technical issues with Network, software/hardware troubleshoot with diagnostic tools.

• 

  S & P Data

  Mar 2020 - Aug 2021

  Technical Support Representative

  • Assisting clients with technical troubleshooting inquire via phone regarding TCP/IP failures, connection drops, device incompatibility• Desktop support including virus/malware removal, troubleshooting, configuration, and repair.• Responsible for creating user accounts and managing groups in Active Directory.• Following up with clients to ensure the issues are resolved

• 

  TCS Canada

  Aug 2021 - now

  Technical Support Specialist