Andrew Oliver

Experience

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  The University of Georgia

  Aug 2015 - Jan 2019

  Lead Information Consultant

  Managed 40 student workers by providing training to new employees, scheduling, and overseeing paperwork and procedures are done properly.Maintained technology and information desk for answering questions concerning computers, software, printing, connecting to the wireless networks, and other building services.Monitored over 100 V-Lab computers and iMacs and WEPA printer kiosks in the building.Checked-out technology equipment to students including laptops, cameras, tablets, projectors, and accessories.Updated and installed programs on computers, such as Mozilla Firefox, Java, Adobe, and Google Chrome. Facilitated a digital media lab and recording studio by issuing contracts to students and keeping equipment. Show less

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  Valmet

  Jun 2017 - Aug 2017

  Intern

  Collaborated with purchasing managers to add and update supplier information in the company’s new database.Communicated managers and purchasers in North America to receive current contact information of suppliers.Contacted suppliers to share the company’s latest partnership agreements and fair labor practices.Worked alongside different departments within the company, including Supply Chain, Sales, and HR.Communicated with managers and purchasers to obtain current information for database.Updated information in new supplier database and contacting suppliers for necessary documents.Organized information from several databases into a functional spreadsheet for easy analysis and utilizing Google mapping to better present information.Prepared employee benefits packages for distribution. Show less

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  Disneyland Resort

  Jan 2019 - Aug 2019

  Cast Member

  Disney College ProgramProvided excellent customer service to guests visiting Disneyland by answering guest questions and providing direction.Ensured guest safety on attractions by following safety guidelines and giving guest safety information. Increased efficiency by grouping and loading guests quickly into vehicles.Promoted the Disney brand and show by talking to guests about other experiences and characters in the park.

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  Radancy

  Nov 2019 - now

  Senior Customer Support Specialist

  Providing technical support to over 25 clients for their career websites and HR recruitment systems.Communicating technical information to clients and account services members.Creating tickets and detailed instructions to developers for updates on front end and backend updates to site.Adhering to user quality assurance and accessibility standards for websites.Collaborating with cross functional teams of consultants, applicant tracking systems, developers, and project managers to complete projects.Coding HTML updates to websites and utilizing a site admin portal to make point and click changes to websites. Show less