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Diane Lee

Diane Lee

Receptionist, Porter, Food and Beverage assistant, Industry shifts via QRC

Followers of Diane Lee824 followers
location of Diane LeeSouth Korea

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  • Timeline

  • About me

    Operations and Customer Support Expert

  • Education

    • Shin-Jung Girl’s Commercial High School

      2006 - 2008
      Tourism

      -Grade 1 award in Accounting, Commerce Economics, Tourism English, Japanese, Human development-Korea & Japan Cultural Exchange Scholarship, Ministry of Culture & Tourism Korea,2007-President of class for 3 years

    • Queenstown Resort College

      2010 - 2011
      QRC Diploma of Hospitality Management, and Higher Diploma of Hospitality Management Hospitality Managment

      International College of Management Sydney in association with Cesar Ritz College,Switzerland

  • Experience

    • Novotel Queenstown

      Jan 2010 - Jun 2010
      Receptionist, Porter, Food and Beverage assistant, Industry shifts via QRC

      - Customer service duties including front of house, porter service, restaurant,bar and house-keeping

    • InterContinental Wellington

      Jun 2010 - Apr 2016

      -Tasked to encourage and motivate staff to provide optimum service during allshifts- Supported the recruitment and performance review process through one-ononecatch ups and Professional Development reviews- Achieved levels of service that consistently meet and exceed the expectationsof guests and internal customers- Maintained a high profile with guests; handled guest requests and complaintseffectively and efficiently- Analysed department revenues on a daily, weekly and monthly basis andcompare against budget and forecast, developed strategies to achieve thesetargets Show less

      • Guest Experience Manager

        May 2015 - Apr 2016

      • Night Manager

        Jul 2014 - Jun 2015

      • Assistant Night Manager

        Feb 2014 - Jul 2014

      • Night Audit Service Agent/Acting Assistant Night Manager

        May 2012 - Feb 2014

      • Guest Service Agent

        Mar 2011 - May 2012

      • 9 months internship - InterContinental Hotel

        Jun 2010 - Feb 2011

    • Le Cordon Bleu New Zealand

      Jul 2016 - Jul 2018
      Student Admissions Administrator

      - Managed accurate and efficient review, processing and reporting of all applications for enrollment- Established and maintained effective relationships with counterparts in outside organisations, particularly in relation to Le Cordon Bleu New Zealand’s tertiary education partners.- Provided advice on pastoral care issues to other staff as required and provided support regarding students with attendance or visa issues.- Assisted preparation and accuracy of all Institute correspondence and marketing material relating to application and enrollment processes- Ensured all enrollment-related processes are actioned, and worked with WelTec to ensure all reporting and compliance requirements are met for internal parties and external agencies- Assisted in the organisation of graduations and other events.- Provided support to all staff and student users of the student management system- Built relationships with referral agencies and community organisations. Show less

    • Alicia McKay NZ

      Jul 2018 - Jan 2020
      Business Manager(Remote)

      - Administration and Project Management- Human Resources Management - Client Relationship Management- Customer Service- Sales and Marketing- Web and Social Media- Events Management- Process Development- Publishing- Document Production

    • Airalo

      Jan 2020 - Sept 2020

      • Director of Customer Support

        May 2020 - Sept 2020

      • Customer Support

        Jan 2020 - May 2020

    • Doist

      Oct 2020 - now
      Support Specialist

  • Licenses & Certifications

    • General Manager Certificate

      Wellington City Council

  • Honors & Awards

    • Awarded to Diane Lee
      Employee of the year InterContinental Wellington Feb 2014 Selected as the employee of the year.
    • Awarded to Diane Lee
      Brand-Hearted Moment of the Month InterContinental Wellington Jun 2013 Awarded for delivering an exceptional customer service.
    • Awarded to Diane Lee
      Korea & Japan Cultural Exchange Scholarship Ministry of Culture & Tourism Korea Nov 2007 Selected as an exchange student and one of representatives for South Korea.
    • Awarded to Diane Lee
      High achievement scholarship for 3 years from 2006 to 2008 Shin-Jung Girl’s Commercial High School Apr 2006

  • Volunteer Experience

    • Care services

      Issued by Kkottongnae on Nov 2008
      KkottongnaeAssociated with Diane Lee