Olivia Carpenter

Experience

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  Culver's Restaurants

  Aug 2019 - Mar 2020

  Fast Food Team Member

  I worked as a team member. I took and bagged orders in-store and through the drive-thru. I cleaned the dining area. I accurately and efficiently filled and ran orders.

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  Walmart

  Mar 2020 - Jul 2022

  Overnight Stocker - Summers

  I stock shelves and downtick pallets. I have an accurate and thorough understanding of the entire layout of the store as well as every item's location.

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  The University of Alabama

  Aug 2021 - now

  Assist in the formulation of targets for individuals and teamsHire and onboard new employeesAnswer questions from staff and provide guidance and feedbackAnticipate escalation and take over calls when neededDevise ways to optimize procedures and keep staff motivatedMeasure performance with key metrics such as call abandonment, calls waiting etc.Ensure adherence to policies for attendance, established procedures etc.Keep management informed on issues and problemsPrepare monthly/annual results and performance reports Show less Manage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targets Show less

  • Student Caller Supervisor

    Jan 2023 - now

  • Student Caller

    Aug 2021 - now
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  Nashville Sounds Baseball Club

  May 2022 - now

  Fan Host

  Provide an upbeat and friendly personality at all times, be able to provide a high level of customer service, stand for long periods of time and work outside in any type of element.

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  Resilient Health & Performance

  May 2022 - Aug 2022

  College Intern/Shadow

  I was fully trained in clinical operations. I was exposed to a multitude of care settings. I was trained as a Therapy Technician. I shadowed and worked under the supervision of multiple Physical Therapists. I prepared and applied Thera-Guns, LaserTreatments, and Shock Wave Therapy Guns to patients. I aided patients in the execution of various tasks and exercises as outlined by the Physical Therapists. I aided Physical Therapists in the set-up of different exercises as well as monitor patients throughout the process. Show less

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  STAR Physical Therapy

  May 2022 - Aug 2022

  College Student Intern

  I was fully trained in clinical operations. I was exposed to a multitude of care settings. I was trained as a Therapy Technician. I shadowed and worked under the supervision of multiple Physical Therapists. I prepared and applied hot packs and ice bags. I aided patients in the execution of various tasks and exercises as outlined by the Physical Therapists. I aided Physical Therapists in the set-up of different exercises as well as monitor patients throughout the process.

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  YMCA of Middle Tennessee

  Jun 2022 - now

  Lifeguard
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  BenchMark Physical Therapy

  Dec 2022 - now

  Rehabilitation Technician Volunteer

  I was fully trained in clinical operations. I was exposed to a multitude of care settings. I was trained as a Therapy Technician. I shadowed and worked under the supervision of multiple Physical Therapists. I prepared and applied Thera-Guns, LaserTreatments, and Shock Wave Therapy Guns to patients. I aided patients in the execution of various tasks and exercises as outlined by the Physical Therapists. I aided Physical Therapists in the set-up of different exercises as well as monitor patients throughout the process. Show less