Andres Reyes

Experience

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  DATECSA

  Sept 2007 - Feb 2012

  Designed a clustered solution to manage more than 100 concurrent printers on Windows 2008 infrastructure.Actively participated on closing sales providing technical advice to the sales team.Exceeded the performance results closing old issues with not so happy customers turning over the satisfaction surveys. Increased the monthly production of the area by 25% redesigning the refurbishing process and altering the way the new technicians were trained.Led a team of 15 technicians to achieve a braking record of 50 machines on one month doubling the previous record of 25 wining recognition of management.Designed worksheets to estimate the required spare parts to maintain a constant flow on the refurbishing operation.

  • Support Engineer

    Jun 2011 - Feb 2012

  • Refurbishing Area Coordinator

    Sept 2007 - May 2011
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  Grupo LHS

  Feb 2012 - Nov 2013

  IT Manager

  Successfully migrated the core ERP system to a more DR friendly virtualized environment using VmWARE ESXi gaining an additional benefit of reduced power usage across the data centre.Co-ordinated the transfer from the old office building to the new fully customized office space including the structured cabling solution, Wi-Fi, voice, Networks, Power, CCTV and Data centre operations.Designed a standardized programme to open new Companies inside the ERP when the company won new construction projects.Led the documentation and upkeep of ISO 9001 for the area. Show less

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  Avancys OpenERP

  Dec 2013 - Apr 2014

  PMP Consultant

  Lead and coordinate the team in the installation and configuration process as part of the implementation project of the new OpenERP solution sold to the clients.Boosted the coding team by delivering project’s requirements on record times.Promoted new ways of organizing the customer’s data for faster easier access and management improving the response time of the Support Centre by 20%.

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  NICE Systems

  May 2014 - Oct 2015

  Professional Services Engineer

  Won the leadership award and the Duct-Tape award regarding excellent performance and troubleshooting skills. Successfully achieving the quarter monetary goals and getting regular recognitions. Goal oriented, project driven and with exceptional communication abilities ended up being hand-picked by management for the Team Lead role.

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  Insight Integration Pty Ltd

  Feb 2016 - Jun 2018

  Provide outstanding support experiences to our customers striving for their satisfaction.Liaise and negotiate with existing and potential clients on-site, via telephone or e-mail.Administer the client's server and network infrastructure including Firewalls, VPNs, Windows Servers 2008/2012, Exchange servers, Active Directory, Domain Controllers, Group Policy deployments, Server and Applications Backups, Virtualization vmWare and Hyper-V.Managed software:MYOBGalileo Travel PortWindows Server 2008 R2 / 2012 R2VMWAREHyper-VRoyal-TSCisco and other major brandsNetworking/Firewalls/VPNsMS Azure* Successful deployment of VMware server and 3 VMs for Windows Server 2012 DC and Exchange 2016 services for MSI client.* Quick migration from MS Exchange 2013 to Office 365* MS Azure coursework for DC migration to cloud* Recognized by peers and clients as a great team player and qualified professional. Show less

  • Technical Leader

    Jul 2017 - Jun 2018

  • Support Engineer lvl 1-2-3

    Feb 2016 - Jun 2017
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  Insight Integration Technology Pty Ltd

  Aug 2018 - Jan 2020

  Information Technology Service Delivery Manager

  Investigate the customer’s business objectives, anticipate current and future technology needs, develop a strategic technology solution roadmap and lead the proposed solution work-streams to bring customers to that future state.Recommend, deliver and support solutions (technology and services) that meet the customer’s current and future needs through an end to end delivery lifecycle - from initial solution roadmap through design and deployment to user adoption and value realization.Promote the delivery of incremental services identified in the solution roadmap whilst continually looking for new opportunities aligned with the customer’s business objectives Show less

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  Brennan IT

  Jan 2021 - Apr 2022

  As a key member of the service delivery team, I provide 1st through to 3rd level IT support to non-Managed Services clients. Including on-site work for the Managed Services clients.Broad range of IT infrastructure including desktops, servers, networking and storage to name a few. Responsible for the day to day operation of our client’s networks.

  • Information Technology Service Engineer

    Jan 2020 - Apr 2022

  • Senior ITS Engineer

    Jan 2021 - Mar 2022