
Dieuwke Swain
Customer Relations Representative

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About me
Communication Manager at IDEXX | Board Member at HWV
Education

Melcrum
2013 - 2013Black Belt 1 Internal communications
University of the West of England
1995 - 1999MPhil Radiobiology/BiochemistryActivities and Societies: Vice Chairman of the canoe club (University of Bristol). Dissertation titled “In vitro radiosensitivity, chemosensitivity and the micronucleus assay: a study of peripheral blood lymphocytes from healthy adult donors”, 1999.

University of Portsmouth
1990 - 1993Bsc (Hons) Molecular BiologyActivities and Societies: Treasurer and Secretary of the University of Portsmouth swimming club.
Experience

Genencor International
Jan 2000 - Aug 2006Customer Relations RepresentativePlanned replenishment for key national and international accounts. Interviewed and trained Customer Relations.Achievements and initiatives:• Designed, streamlined and implemented training programme, operating procedures and communication processes• Led transfer of Asia Pacific customer accounts to Singapore office and delivered training

Dieuwke Swain DESigns
May 2005 - nowFine Artist, Sculptor & PhotographerI have been painting with acrylics and taking photographs since 2005 and my style is predominantly abstract. More recently I have been experimenting with sculpture in stone and in 3D and mixed media techniques, fueled by a curiosity for the interplay and unexpected combination of different materials and media.Inspired by many things in the world around me, whether it be colours, forms, patterns, etc, my main source of inspiration stems from nature. This is translated into feelings and emotions, which are captured by the vibrant colours of my abstracts. I have a fascination for colours (particularly primary and secondary tones) and how these interact and complement each other. My experimentation with vibrant colour encompasses the use of flowing forms and stripes.In my photographs I show 'the everyday' in different light; normal objects from a surprising perspective. Nature, light play and night time cityscapes are all subjects in my photography.Exhibitions7 November 2011 - January 2012‘Affordable Art Fair 2011-2012′Dupont/Genencor International BVArchimedesweg 30, 2333CN Leiden (Netherlands)December 2010 - March 2011'Revealing Talents'Diageo Brands BV, Amsterdam (Netherlands)Private exhibitionApril – December 2010Inspectie voor de GezondheidszorgZuiderzeelaan 53, 8017 JV Zwolle (Netherlands)Private exhibition (art loan / kunstuitleen) of 30 artworks (16 photos and 14 paintings)June – July 2009De EtalageKeizerstraat 36, 3417 EB Montfoort (Netherlands) Show less

Diageo
Aug 2006 - Nov 2013Managed internal communications across European supply chain through the development and maintenance of effective communication channels and providing guidance to key stakeholders, including the leadership team.Achievements and initiatives:• Reviewed and updated the European supply chain communications strategy and translated strategy into action by leading and implementing strategic projects and initiatives, including the employee recognition award programme.• Controlled communications budget and managed purchasing activities.• Led the communications for the site events/passion engagement team.• Successfully delivered extended leadership team conferences, events, strategy meetings and calls.• Developed and maintained exemplary pan-European community SharePoint site and two other cross-functional sites.• Managed the timely implementation and external/internal communication of the accelerated supply chain career programme for Masters graduates in order to support leadership succession planning. Show less By building excellent relationships throughout the business, I provided steer and training to engage key stakeholders and business partners in ensuring good brand governance.Achievements and initiatives:• Successfully managed product portfolio rationalisation and exceeded global inventory reduction target.• Delivered smooth and timely product launch projects in 4 European markets by managing stakeholder communication and maintaining appropriate decision-making processes to avoid risk exposure• Steered an £18.1m NSV innovation project to a successful launch in Venezuela through proper process enforcement, governance control, engagement and communication Show less
Communication & Engagement Executive
Oct 2012 - Nov 2013Contract & Supply Coordinator
Jan 2010 - Sept 2012Market Supply Manager
Aug 2006 - Dec 2009

The Fifth Business
Nov 2013 - Dec 2017Developed and executed the communications, engagement and change strategies, plans and projects for various clients, including the 'Contracting & Procurement Operations', 'Enterprise Information and Data', 'Health' and 'Technical Data Management' teams at Shell.• Developed and executed engaging and effective global internal communications and change strategies, messages and tactics that supported the business-focused objectives and stimulated employee engagement• Coached senior stakeholders and teams on their communication style, messaging and impact• Assisted clients in value-adding storytelling and adopting a focused stakeholder engagement approach.• Oversaw the reward & recognition programme and the programme of engagement initiatives • Designed, wrote and edited engaging content for websites, video, blogs, social media and print media.• Developed and led events such as conferences, global webcasts and the popular series of 15 minute webcasts on hot topics• Created internal and external presentations for senior leaders and stakeholders• Managed channels such as the internal social media (Yammer) and community (SharePoint 2013) platforms• Revamped and streamlined internal facing user and employee intranet sites• Led, coached and developed a communications team and a focal points network to enable them to deliver effective communications Show less Achievements and initiatives:• Reviewed and analysed the processes and communication channels for Shell Health's Resilience Programme and recommended solutions to address gaps, blockers and waste.• Established the programme's vision, goals and objectives and developed a communication strategy.• Secured the implementation of short-term and mid-term activities and communication tactics in line with strategy.• Developed a SharePoint 2010 site with engaging and interactive content. Show less
Senior Communications Consultant
Feb 2014 - Dec 2017Senior Project Consultant – Communications
Nov 2013 - Feb 2014

Stichting Care4BrittleBones
Aug 2015 - Sept 2017Board Member – PR and CommunicationShared formal responsibility for the Care4BrittleBones foundation, including strategy, plans, tactics and decisions on funding for research proposals. Responsible for designing, managing and executing the nationally and internationally focused communications strategy, plans and activities that increase the visibility of the disorder Osteogenesis Imperfecta (Brittle Bones Disease) and the foundation, and thereby support fundraising.

IDEXX
Jan 2018 - nowConsult with internal customers on communication best practices; offer creative approaches to message delivery; connect IDEXXers to the organization’s mission and values; produce meaningful, impactful and compelling content; develop and share stories that help strengthen workplace culture and stimulate employee engagement.
Communication Manager
Jul 2021 - nowSenior Communication Consultant
Jan 2019 - Jun 2021Employee Communications Business Partner
Jan 2018 - Dec 2018

IABC EMENA
Feb 2021 - Jun 2023IABC EMENA Board MemberTwo and a half terms as a Board Director for the IABC EMENA Region board. As Membership Director, I helped highlight the benefits that IABC membership brings to communication professionals. My contributions led to a turnaround in member numbers, no mean feat in a climate where many clubs and associations worldwide are struggling to find and retain members.

Zwemvereniging Haagse Watervrienden
May 2022 - nowBoard Member – Communication (Bestuurslid Communicatie)Drives the visibility of the swimming association within the region in order to attract new members and volunteers, and safeguards its reputation with members and the public. Contributes to the association’s culture and engagement with its member by maintaining the communication channels and developing engaging and relevant content and collateral. Leads the recruitment of new members and volunteers through events and marketing.
Licenses & Certifications

Prince2 Foundation
AXELOS Global Best PracticeJan 2017
Volunteer Experience
Core Team member (PR & Communications) & ex Board member
Issued by Care4BrittleBones on Jul 2014
Associated with Dieuwke SwainBoard Member – Communication (Bestuurslid Communicatie)
Issued by Zwemvereniging Haagse Watervrienden on May 2022
Associated with Dieuwke SwainBoard Member - Membership
Issued by IABC EMENA on Feb 2021
Associated with Dieuwke Swain
Languages
- enEnglish
- duDutch
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