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Sarah Metcalfe

Sarah Metcalfe

Administrative Assistant

Followers of Sarah Metcalfe4000 followers
location of Sarah MetcalfeGreater Cambridge Area

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  • Timeline

  • About me

    Happiness, Leadership, Customer Experience & Technology (Salesforce.com). Passionate about the science of happiness at work, positive leadership and Salesforce. Chief Happiness Officer. Views my own.

  • Education

    • Woohoo Inc.

      2018 - 2018
      Certified Chief Happiness Officer Happiness at Work

      The Woohoo Academy is an intensive in-depth 3-day training on creating happier workplaces. The content of the training will give you everything you need to successfully make workplaces happier:- The latest theory and science of happiness at work. Everything we do is based on research from psychology, neurology, sociology, management science, etc. Overview of the most relevant findings from these fields and how they apply in the workplace - The practice of happiness at work: best and… Show more The Woohoo Academy is an intensive in-depth 3-day training on creating happier workplaces. The content of the training will give you everything you need to successfully make workplaces happier:- The latest theory and science of happiness at work. Everything we do is based on research from psychology, neurology, sociology, management science, etc. Overview of the most relevant findings from these fields and how they apply in the workplace - The practice of happiness at work: best and most effective tools and exercises- Real-life best practices; catalog of tools and methods that we’ve seen work well with clients all over the world- Pitfalls and traps. What can go wrong? What must you avoid? How and why do happiness interventions fail? Show less

  • Experience

    • Classroom Connections & Connections Publishing

      Jan 1999 - Jan 2002
      Administrative Assistant

    • Xaar

      Jan 2005 - Jan 2007
      Sales & Marketing Administrator

    • Cancer Research UK

      Sept 2007 - Mar 2010
      Science Support Team Administrator

    • Sure Petcare

      Mar 2010 - Dec 2020

      Managing our global customer service base for delivering outstanding customer service to all SurFlap customers.Manage implementation and day to day opearations of Customer Service operations in the UK, European American and Australasian markets.Passionate about customer service and getting it right. Currently speaking at various events throughout the UK on how SureFlap are delivering our amazing customer service!Interested in learning more and connecting with others in the industry.Follower of Zappos ethos, Tribal Leadership teachings, Happy Manifesto, Happy Ltd., Woohoo Inc. and all things and the Happy Workplace related.Recently shortlisted for the ecommerce Awards for Excellence - Best Customer Service Award, 2011 & 2014.Specialties: Customer Service, Customer Experience, Delivering WOW, Happy Working, Happy Workplaces.Lover of learning and sharing information. Show less

      • Head of Customer Service

        Jan 2015 - Dec 2020

      • Customer Service Manager

        Jan 2011 - Dec 2014

      • Customer Service Coordinator

        Mar 2010 - Dec 2010

    • Cambridge Salesforce User Group

      Jan 2016 - now
      Co-Leader Cambridge Salesforce User Group

      Co-Organiser of the Cambridge, U.K. Salesforce User Group. Sharing best practice, hints and tips.

    • InspireEast

      Dec 2017 - now
      Chair, Event Planning Team

      Part of an amazing group of Salesforce enthusiasts planning the next Salesforce Community-Led Dreamin’ event. October 19th, at Murray Edwards College in Cambridge.

    • Happy Coffee Consulting

      Sept 2018 - now
      Chief Happiness Officer/Founder

      Happy Coffee Consulting helping companies create great customer service & happy workplaces.

    • The Woohoo Partnership

      Jul 2020 - Sept 2024
      Co-Leader

    • MSD Animal Health UK Ltd

      Jun 2023 - now
      Director Technology Experience

  • Licenses & Certifications

    • Igniting Emotional Engagement

      LinkedIn
      Jun 2020
      View certificate certificate

    • Salesforce Certified Administrator

      Salesforce
      Feb 2018

    • Skilful Leaders Evolving Leadership Programme

      Chartered Management Institute
      Jan 2023

    • Chief Well-Being Officer

      World Happiness Foundation
      Apr 2023
      View certificate certificate

    • How Managers Can Prevent Team Burnout

      LinkedIn
      Sept 2022
      View certificate certificate