Experience

• 

  Us army

  Apr 2020 - Nov 2024

  I bring advanced expertise in creating NIPR accounts to streamline network access and ensure secure user authentication. My skills encompass the meticulous maintenance and prompt troubleshooting of network infrastructure and printers, allowing me to swiftly resolve connectivity issues and optimize operational efficiency. I have a proven track record in effectively managing IT incidents through systems like Remedy and various ticketing platforms, ensuring minimal downtime and seamless workflow continuity.My career highlights include diagnosing and resolving a diverse range of computer hardware and software issues, showcasing a comprehensive grasp of system functionality. Furthermore, I possess hands-on experience in Ethernet and cabling installation, coupled with proficiency in managing Active Directory user accounts, which significantly enhances organizational network performance and user management processes. Show less I provided comprehensive desktop computer support by thoroughly diagnosing and resolving a wide range of issues related to workstation operating systems, application software, and hardware components. My expertise allowed me to efficiently troubleshoot and fix problems, ensuring minimal disruption to users' workflows.I delivered detailed and user-friendly training sessions on workstation operating systems and standard application software. These sessions were designed to enhance users' proficiency and confidence, ultimately boosting their productivity and enabling them to use the software more effectively in their daily tasks.In addition to troubleshooting and training, I expertly configured standard workstation operating systems, ensuring they were set up correctly and optimized for peak performance. I also managed the installation and configuration of authorized application software and related services, making sure everything was tailored to meet specific user needs and organizational standards. Show less I was responsible for overseeing the setup, operation, and upkeep of signal support systems, including networks, routers, and battlefield automated systems. I provided hands-on guidance and support to ensure our networks worked seamlessly across different communication methods like radio, wire connections, and satellites.I also played a key role in developing and enforcing policies to protect sensitive information (COMSEC) within our Battalion. Managing equipment worth $653,727, I handled everything from setup to troubleshooting of information systems.Beyond technical duties, I cared for a team of five Soldiers, focusing on their training, health, and overall readiness to ensure we were always prepared for our missions. Show less

  • Information Technology Specialist

    Apr 2023 - Nov 2024

  • Information Technology Specialist

    Apr 2020 - Apr 2023

  • Telecommunications Engineer/Comsec Manager

    Apr 2020 - Apr 2023
• 

  Gfi global financial impact

  Nov 2024 - now

  Business coach