Experience

• 

  Orange

  Jan 2005 - Dec 2007

  Telecommunication technician

  About Orange Skills• One of the responsible agents for the second/third level end-to-end fault management and support to customers with network problems while coordinating with other support groups inside and out of GCS;• Second level support on X25, Frame-Relay, X28, ATM, TCP-IP and airline protocols • Support for troubleshooting IP services;• Support special connections (Critical Sites), responsible to provide immediate and alternative solution for outages or configuration problems; excellent GCS tool knowledge;• Monitoring and solving problems/analysis of WAN working with X25, X28 and Frame Relay protocols and on LAN connection through Cisco routers. RLA communication and PPP dial protocol;• Solving problems on integration of data communication;• Knowledge of NORTEL platform (DPN-100, PASSPORT); • Cisco’s routers management using tools;• Contact with customers like EDS, US Airways, American Airlines, Sabre, Galileo and Worldspan helpdesks and with their end-users;• Good with PTT loop test and vendor meetings; Show less

• 

  Nokia

  Jan 2008 - now

  • One of the responsible agents for the second/third level end-to-end fault management and support to customers with network problems.• Installation, commissioning and implementation of network equipment Juniper and Cisco.• Solving problems on integration of data communication;

  • Senior IP Engineer

    May 2017 - now

  • Ip Network engineer

    Jan 2008 - now