Experience

• 

  Schneider electric

  Mar 2018 - Jul 2018

  Ojt - methods engineer
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  Accenture

  Feb 2020 - Nov 2020

  Associate software engineer

  • February 14, 2020 – November 21, 2020• Boot camp in Unix Shell Scripting (5 days)• Boot camp in SAP Sales and Distribution (10 days)• Boot camp in Accenture Technology Analyst School (10 days)• SAP SD and SAP L1.5 experience.1. Responsible on receiving the call and email first.2. Provide troubleshoot on the problem.3. Assign the ticket on the specific SAP Assignment Group4. Assess if the ticket should be on a higher priority5. Check the concerns of customer in regarding SAP SD issue Show less

• 

  Huawei

  Nov 2020 - Jan 2022

  Data communications engineer

  April 2021 – Promoted to Project Manager and Team Technical Lead for optical transmission (DWDM & OTN) 1. Teach new hire on our team2. Coordinate with client for the service allocation and maintenance3. Present to the customer managers and executive the status of the project4. Coordinate with the subcontractor the physical issue onsite5. Review Technical Site Survey Report6. Schedule the activities of the subcontractor7. Process the delivery for the DWDM products to the site8. Handle the PO for the subcontractorMy role as a technical engineer focus on Network Operation for Optical Network• Handle commissioning, integration, service allocation, acceptance, and maintenance for Backbone andMetro DWDM products• Experience in designing Backbone DWDM Huawei (U32E OSN9800, U32 OSN9800, U16OSN9800, M24 OSN9800, M12 OSN9800, P32 OSN9800, and OSN9800 UPS)• Experience in designing Metro DWDM Huawei (OSN1800V and OSN1800II)• Experience in designing DCI DWDM Huawei (DC908)• Configure ODUk SNCP protection for Backbone DWDM and Intraboard 1+1 for Metro DWDM• Support SDH trail and E1 ports for railway projects• Has knowledge to use BER tester, and Optical power meter.• Configure the DWDM for BER testing, RFC 2544 and switch testing• Create MOP and perform service affecting migration like FOADM to ROADM migration,Software Upgrade for existing network element, Node Insertion, Additional service for existing site and Overlay of equipment to existing vendor• Design fiber connection diagram and cabinet layout as per customer requirement• Reports and recommend solution for issue like fiber break, defect boards, and OCH alarms• Conducts on-the-job training of customer personnel• Attends all coordination meeting with clients before/during/after the implementation of the project• Reports the accomplishment of the project on a weekly basis• Provides after-sales Technical Support to HUAWEI DWDM ProductProjects handle are ISP, Government, and Railway projects Show less

• 

  Ciena

  Jan 2022 - now

  • Tier 4 support for any optical products(6500, Waveserver, and RLS)• Knowledgeable in troubleshooting using the site manager, debug and TL-1• Provide MOP to resolve the issue of the customers• On call for outage cases, loss of protection, loss of visibility and premier customer globally. Handle escalated cases on our shift for regional and global customer.• Provide root-cause-analysis to the customers• Support local and global customers• Support fixed grid, flexible grid, ROADM, ASON, ODU SNCP, Photonics issue, OPS(Optical Protection Switch), TPT(1+1), OSRP(Optical Signal and Routing Protocol L0 and L1), Upgrade issue and DOC(Domain Optical Controller)• Contributes in publishing of MOP documents, and as well as to Ciena's knowledgebase (KCS). • Utilizes debug tools as well as lab research to aid Customer information necessary to escalate the incident/issue to senior engineers.• Reviews certain issues found in the field with senior engineers and assists communication with Design and Supply Chain Teams on problems found. • Optical Communications Associate Certificate• Routing and Switching Associate Certificate• On-going mentorship and training to become a sales engineer• Teach new hire on the team• Initiate and facilitate that started on April 2024 Asia Pacific and ANZ weekly technical meeting(optical network). The purpose of the technical meeting is to upskill new hires on the team at the same time share experience on unique cases. Show less • Tier 4 support for any optical products(6500, Waveserver, and RLS)• Knowledgeable in troubleshooting using the site manager, debug and TL-1• Provide MOP to resolve the issue of the customers• On call for outage cases, loss of protection, loss of visibility and premier customer globally• Provide root-cause-analysis to the customers• Support local and global customers• Support fixed grid, flexible grid, ROADM, ASON(L0 and L1), ODU SNCP, Photonics issue, OPS(Optical Protection Switch), TPT(1+1), OSRP(Optical Signal and Routing Protocol, Upgrade issue and DOC(Domain Optical Controller)• Contributes in publishing of MOP documents, and as well as to Ciena's knowledgebase (KCS). • Utilizes debug tools as well as lab research to aid Customer information necessary to escalate the incident/issue to senior engineers.• Reviews certain issues found in the field with senior engineers and assists communication with Design and Supply Chain Teams on problems found. • Optical Communications Associate Certificate• Routing and Switching Associate Certificate• On-going mentorship and training to become a sales engineer Show less

  • Senior Associate, Global Technical Support

    Feb 2024 - now

  • Associate Global Support

    Jan 2022 - Feb 2024