Experience

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  Thaitrade.com - department of international trade promotion (ditp)

  Aug 2015 - Mar 2016

  International trade adviser

  • Business sector relations (B2B);• Government relations (FSVPS, Rosstat, Rospotrebnadzor, Federal Customs Service, other agencies);• Write analytical reports on economic situation, market, country, and sectorial news;• Organize delegations visits to Fairs, Exhibitions, events in Thailand and Russia;• Organize meetings with government officials, company representatives;• Interpret during negotiations; • Translate incoming and outgoing documents (from Russian into English and vice versa);• Attend economic events and report on collaboration opportunities, etc. Show less

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  Metal expert / металл эксперт

  Feb 2017 - Nov 2017

  Steel market observer

  • Write news and reports on the world steel markets (Southeast Asia, India, Japan);• Develop the contacts network worldwide;• Identify and monitor market trends.

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  Startupcraft

  Sept 2017 - Sept 2020

  Business analyst

  • Executed in-depth business analysis for over 10 clients, eliciting critical business requirements that informed strategic project direction and outcomes.• Functioned as the key liaison between clients and development teams, facilitating seamless communication and ensuring alignment with project goals and timelines, which bolstered project success rates.• Led a cross-functional team of over 15 members (including tech leads, software engineers, designers, QA engineers, business analysts, and project managers), streamlining collaboration and enhancing project delivery efficiency.• Innovated and advocated solutions tailored to client challenges, driving operational improvements and achieving strategic goals.• Produced comprehensive software requirements specifications (SRS), user flow diagrams, and design prototypes, contributing to innovative software solutions that elevated user satisfaction and engagement metrics.• Spearheaded the development of the organization’s business analysis framework and instituted a rigorous requirements management process, enhancing project clarity and stakeholder satisfaction.• Mentored 4 new Business Analysts and Project Managers, significantly boosting team capabilities and elevating the quality of analysis and project documentation across the board. Show less

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  Leverageux - fintech & datatech design agency

  May 2020 - Jul 2022

  • Led over 150 discovery sessions, creating tailored commercial proposals that precisely matched client needs and objectives, directly contributing to a high conversion rate.• Developed and deepened relationships with more than 100 clients, achieving a client return rate of over 30% due to strategic upselling and cross-selling. Garnered 20+ glowing public testimonials, highlighting a commitment to service excellence.• Executed end-to-end project management, including meticulous planning, resource allocation, and team coordination, achieving a 95% on-time project completion rate within budget limits.• Served as the key client communication conduit, managing expectations and boosting satisfaction by swiftly addressing and resolving concerns through proactive engagement.• Managed design team collaborations and task allocations, driving process enhancements that led to an increase in project efficiency and improved outcomes.• Managed risk assessment, budget oversight, and comprehensive documentation, ensuring project excellence and compliance with both agency guidelines and client expectations. Show less • Provided pivotal support in discovery sessions and led the business analysis phase for over 10 projects. • Directed effective partner and team meetings, enhancing stakeholder relations and contributing to the delivery of superior project outcomes through strategic discussions and alignment.• Drove process improvements across the team, optimizing tools and workflows that resulted in an increase in operational efficiency and project delivery speed.• Developed and standardized comprehensive project documentation, creating templates for approximately 15 key UX/UI artifacts, which highlighted LeverageUX's advanced and strategic approach to design, enhancing project consistency and quality.• Earned a swift promotion to Head of Production to lead a 15-member UX/UI team due to exceptional managerial skills, dedication, and an innovative approach to design challenges within a short 9-month period. Show less

  • Head of Production

    Feb 2021 - Jul 2022

  • Business Analyst, UX Strategist

    May 2020 - Feb 2021
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  Toovio

  Oct 2022 - Jan 2024

  Product manager

  • Spearheaded the development of a SaaS platform, integrating machine learning to create predictive marketing models, which covered dashboards showcasing over 15 key marketing metrics for optimized, data-driven funnels.• Pioneered the concept of an AI-driven online assistant, improving interaction quality through innovative customer support solutions, such as instant access to the requested marketing data with charts and data visualization.• Directed a team to enhance mobile responsiveness, resulting in a 30% improvement in mobile user experience scores.• Played a vital role in achieving ISO/IEC 27001 certification, leading the implementation of security measures that fortified data protection and client trust.• Led a team of designers and developers at Toovio and collaborated with customer success managers to deliver impactful product enhancements and new features, aligning closely with customer feedback and strategic business goals.• Collaborated closely with Toovio's executive leadership to formulate and execute strategic product development plans, aligning product vision with business goals and market needs. Show less

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  Rankbreeze

  Mar 2024 - May 2024

  Product manager
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  Workaxle

  Jun 2024 - now

  Product owner