Experience

• 

  Ohvola pte ltd

  Nov 2015 - Apr 2019

  Part time retail assistant

  • Assisted customers daily with their inquiries, generated 15% new loyalty customers by building good relationships• Managed over 500 inventory and stock-taking daily• Operated POS system and other electronics during cashiering duties • Recognised for the ability to communicate with customers and ensures positive feedback

• 

  Fairmont singapore & swissôtel the stamford

  Jun 2016 - Aug 2016

  Waitress (work attachment)

  • Banquet duties• Answer guest enquiries • Serving of food and drinks to the guest• Portioning of foods for the guest• Event tear down

• 

  Jet quay pte. ltd.

  Nov 2017 - Apr 2018

  Customer relations officer intern

  • Attended to CIP and VIP guest from different countries by providing personalized service • In-charged of lounge duties such as serving food and drinks to guest and assisted in food turnover

• 

  Changi airport group

  Mar 2020 - Aug 2020

  Ground operations and customer service unit intern

  • Recorded and updated medical data and prepared monthly report for 6 consecutive months• Worked closely with supervisors and teams on medical operations and management • Monitored CCTVs for emergency medical cases in the airport

• 

  Kobe

  Jun 2021 - Jan 2022

  Business development intern

  • Led the intern sales team to ensure smooth onboarding process and reporting• Reached out to >40 new business opportunities over 3 months and secured a new business deal • Prospect and outreach over 1,350 companies to the various B2C brands across SEA• Devised social media strategies of B2C brands• Assisted in proposals for various B2C clients

• 

  Studio m hotel singapore

  May 2023 - Dec 2023

  Marketing communications and finance intern (cluster)

  • Handled and updated 5 social media accounts for Studio M and M Social Singapore for 6 consecutive months • Contributed to the creation of mood boards, presentation decks, and daily social media posts • Generated weekly content ideas and monthly giveaways for social media, garnering a total of 300 new followers on Instagram• Planned, assisted, and executed video content, achieving an average of 2k-3k views on IG reels• Brainstormed BOL copywriting ideas for special occasions • Supported the Marketing Communications Manager with day-to-day Marcom needs of the cluster hotels• Assisted Income Auditor to review daily guest ledger and follow-up with respective departments on open folios • Reviewed F&B reports to ensure compliance with M Social Singapore policies and procedures • Supported the Finance Controller with ad-hoc duties for 2 consecutive months Show less