Darnell Hanley

Experience

• 

  Thomas Cook Group

  Jul 2001 - Aug 2006

  Overseas Hospitality and Sales Representative

  Responsibilities:• Developing a highly empathetic relationship with travel guests to ensure excellent customer satisfaction • Liaising with accommodation and hotel owner, agents and coach companies to facilitate the needs of the travel guests • Inspecting hotel safety and cleanliness to maintain compliance with regulatory guidelines • Offering sightseeing advice, through organizing and leading excursions and daily entertainments• Possessed a unique understanding to help resolve conflict with clients through exceptional communication skills • Referring complaints and problems to senior management through the use of analytical reports and customer service questionnaires Show less

• 

  Starboard Cruise Services

  Jun 2006 - Jun 2010

  Sales Manager

  Achievements:· # 1 Assistant Cover Manager 2008· Fasted promoted Assistant Manager 2006· Promoted to Sales Manager 2008 Responsibilities:· Leadership - Managed, mentored and trained 12 - 18 multi-cultural staff members to achieve their performance goals and achieve cruise by cruise targets · Consistently met performance benchmarks by achieving cruise-by-cruise targets with an average $1,000,000 monthly sales volume· Enhanced International brand’s images by maintaining standards and integrity within the onboard stores: develop brand visibility, provide 1st class service and develop client networking within the cruise line market place· Provide the highest level of Customer Service, including solving client’s most complex issues and develop and maintain client loyalty by implementing brand customer loyalty program· Supplier negotiations – Coordinated and processed weekly merchandise deliveries (10-20 pallets) with US Immigration and border patrol, with the goal to facilitate organizational efficiency· Worked closely with International brands to implement retail guidelines to ensure successful implementation of Visual Merchandising guideline in collaboration with cruise line and brand guidelines. · Staff and Managerial training – Developed and trained sales staff and assistant managers for future promotion for exceptional evaluations, by providing timely and appropriate feedback concerning performance and coaching, whilst writing and presenting weekly performance appraisals · Account Management – Calculated and distribute payroll such as: Sales incentives, commissions, vacation and sick pay, by tracking individual cruise-by-cruise performance and sales revenue· Event Planning and Management – Created and implemented strong sales and promotional events to promote international brands, whilst working extensively with MS Word, Excel, Outlook and PowerPoint to prepare correspondence, presentations and compile reports. Show less

• 

  The PPI Group

  Aug 2010 - Dec 2011

  Marketing and Sales Manager

  Responsibilities:• Worked closely with International brands to effectively maximize revenue across the Caribbean’s diverse shopping program • Public Speaking – Hosted Sales presentations and promotion seminars for up to 300 people, and compèred TV presentations advertising onboard and shore side shopping for international brands• Planning and Management – Worked extensively with MS Word, Excel, Outlook and PowerPoint to prepare correspondence, presentations and compiling analytical reports• Negotiated and developed relationship with international sales representatives and suppliers to accommodate customer expectations • Showed intense customer focus to fulfil and achieve customer satisfaction, with the aim of retaining customer loyalty • Utilizing expertise in luxury brands and extensive sales ability to achieve cruise by cruise sales targets Show less

• 

  Kirk Freeport Plaza Ltd.

  Mar 2011 - Feb 2014

  TAG Heuer Ambassador and Luxury Brand Specialist

  Achievements:• # 1 sales associate at Kirk Freeport Strand Location 2012 - 2013• # 1 sales associate Cartier sales incentive 2013• GIA Jewelry Essentials certified • Promotion to TAG Heuer Boutique Director Responsibilities:• Worked closely with International brands to ensure the implementation of excellent retail and visual merchandising guidelines to achieve and maintain brand awareness • Strong sales and selling techniques – Understanding and highlighting the quality of products, listening to the customers’ needs through rapport and trust building, whilst adapting to their personas to maximize and exceed sales performance• Developed highly empathetic relationships and earned a reputation for delivering exceptional customer service by maintaining client loyalty through brand customer loyalty programs• Loss prevention Management – Undergoing vigilant daily and annual inventory management systems to ensure stock management and loss prevention• Demonstrated a talent for communicating effectively with customers from culturally diverse backgrounds Show less

• 

  TAG Heuer

  Feb 2014 - Mar 2020

  Boutique Director

  Achievements:. 2nd fastest Caribbean & Latin America boutique growth 2018. 41% boutique growth 2017 vs 2016· Fastest growing boutique in the Caribbean & Latin America (+95% growth in value since 2014)· # 1 in the global TAG Heuer Online training program 2016-2018· # 1 Sales associates in the Caribbean in 2015. Responsibilities:· Implemented annual PowerPoint presentation for brand awareness and product training for up to 40 people · Provide leadership by managing and mentoring 3 boutique staff members, with the aim to ensure successful sales and closing techniques to achieve their personal performance goals and understand organizational core values· Enhance the brand’s image by maintaining standards and integrity both within the boutique and outside: develop brand visibility, provide 1st class service and develop client networking in the boutique’s marketplace· CRM Management - Provide the highest levels of Customer Service, including solving client’s most complex issues and develop and maintain client loyalty by implementing brand customer loyalty program· Lead by example· Work closely with the brand to ensure successful implementation of Visual Merchandising guideline in collaboration with the brands vision Show less

• 

  TAG Heuer

  Jun 2021 - now

  TAG Heuer Boutique Manager Harrods