Alan Papa

Experience

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  St. Vincent Infirmary Medical Center

  Jan 1993 - Jan 1998

  Responsibilities included direction of two affiliated Management Services Organizations (MSO) overseeing the practice operations of 45 primary care physicians and two physician extenders, and staff of approximately 100; acquisitions and divestitures of said practices and physician recruitment; administrative support for physician professional association including the development of professional service agreements and physician employment agreements; development of ambulatory real estate and operations; launching and leadership of Department of Business Development, Department of System Strategic Planning, and Referral and Corporate Sales Department. Accomplishments:• Developed a hospital owned primary care ambulatory facility, $2.2 million, 15,175 SF.• Developed an ambulatory facility as part of a physician-hospital real estate LLC, $3.2 million, 22,000 SF.• Assisted in development of a joint venture with a publicly traded company, launching a new occupational medicine company.• Assisted in the development of a MSO joint venture with a community hospital, completing a $4.5 million, 38,000 SF ambulatory facility to house 20 physicians and hospital ambulatory services along with a $1.8 million and a 13,300 square foot primary care ambulatory facility to house eight physicians and hospital ambulatory services. • Assisted in the development of a de novo physician-hospital ambulatory surgery joint venture that included a private offering to physicians. • Assisted in the acquisition of numerous physician practices totaling 45 physician FTEs. Show less Responsibilities included developing a cardiovascular regional referral center with an annual operating budget in excess of $50 million per year; an aggressive statewide non-invasive cardiac outreach services program; and a cardiovascular physician-hospital organization. Operating responsibilities included: the cardiac catheterization laboratory, non-invasive cardiology services, cardiac rehabilitation, cardiac non-invasive outreach services, and referral development. Accomplishments:• Developed a cardiovascular physician-hospital organization, The Arkansas Heart Institute, including global contracting.• Developed a fast track chest pain center including new protocols, advertising and marketing.• Developed mobile non-invasive cardiac outreach program generating incremental annual direct gross revenue of $500,000. Show less

  • Vice President Network Development/ Executive Director

    Jan 1995 - Jan 1998

  • Vice President of Cardiovascular Services

    Jan 1993 - Jan 1995
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  Akron General Health System

  Jan 1999 - Jan 2007

  Senior Vice President

  Executive in charge of ambulatory services, select hospital-based Ancillary Diagnostic Services, Hospital Support Services, Physician Practice Management, and Joint Venture development, including leadership and governance. Span of Control was an operating budget of approximately $100 million, over 1,000 employees comprising 900 FTEs and 36 employed physicians. Accomplishments:• Syndicated a health system owned ambulatory surgery center into a physician-hospital joint venture including a physician private offering that was fully subscribed with a profit of approximately $800,000.• Improved the financial performance of occupational health services from a $350,000 annual loss to break even within two years, consequently syndicating the existing program into a joint venture with a national company resulting in an estimated profit of $300,000.• Developed a joint venture with a local community hospital for a Radiation Oncology Center resulting in an annual profit margin of $1.5 million.• Divested a physician information system company selling assets to local physician practice Management Company, avoiding an annual loss of $250,000.• Divested a geriatric medicine program converting the program into the Department of Medicine and avoiding annual loss of $350,000.• Developed a 95,000 square foot, $31 million Health & Wellness Center including a free standing emergency department, radiology, laboratory, cardiology, fitness center, physical therapy, day spa and other retail services. • Developed and led a supply and service cost improvement initiative to save the Health System $5.5 million. Show less

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  Mount Carmel West Hospital (Trinity Health)

  Jan 2007 - Jan 2011

  President & Chief Operating Officer

  Executive in charge of 374-bed acute care urban teaching hospital including a Level II trauma center, six postgraduate residencies and health system responsibility for laboratories including an outreach reference laboratory. Span of Control included 2,400 associates comprising 1,620 FTE. Scope of control included net revenue of $300 million per year; over 22,000 discharged & observation patients; approximately 2,000 deliveries; 64,000 emergency department visits; and 460,000 outpatient visits per year. Accomplishments:• Improved financial performance by nearly $10 million from 2007 to 2009.• Reduced FTEs from 1,781 to 1,620 through aggressive labor management program.• Improved productivity by 10% largely through process improvement and reduction in force.• Attained top quartile inpatient satisfaction in final survey.• Improved employee engagement scores to all time high in final survey (3.97 out of 5 scale).• Improved medical staff satisfaction from 28th percentile to 64th percentile in final survey. Show less

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  Akron General Health System

  Jan 2011 - Jan 2015

  President & Chief Operating Officer

  Chief Operating Officer for three hospital system including Akron General Medical Center (AGMC), a 511-bed magnet accredited tertiary care hospital, including a Level I Trauma Center and 11 postgraduate residencies; Lodi Community Hospital, a 25-bed critical care access hospital; and Edwin Shaw Rehabilitation Institute, a 70-bed rehabilitation facility. Responsibilities also include leadership of service lines: ambulatory facilities; employed physician group of 120; post acute care division including home health, hospice, and durable medical equipment company. Span of Control includes a staff of 3,700 comprising 3,050 Full Time Equivalent Employees (FTEs) and approximately 1,000 medical staff members. Scope of control annually includes net revenue of $588 million; nearly 33,000 discharged & observation patients; nearly 3,100 deliveries; over 630,000 outpatient visits; over 417,000 employed physician office visits; over 17,000 surgical cases; and over 110,000 emergency department visits. Accomplishments:• Leadership of a performance improvement program, including a lean/six sigma training initiative.• Development and leadership of a labor management system, resulting in an improvement in productivity of hospital specific staff from the 50th percentile to better than the top quartile versus peer group nationally.• Led staff reductions resulting in over 400 associates and 300 FTEs being eliminated primarily due to improved productivity and planned reductions in force.• Implemented a service excellence program, which has improved inpatient patient satisfaction from the bottom quartile to nearly the 60th percentile for inpatient HCAHPS results.• Led recruitment efforts for nearly 20 physicians in 2012 and 2013.• Improved profitability at AGMC by $19 million to $25 million from 2011 to 2012. Show less

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  Cleveland Clinic Akron General

  Jan 2015 - Jan 2019

  Chief Operating Officer

  Chief Operating Officer for Cleveland Clinic Akron General (CCAG), a 511-bed tertiary care regional hub hospital of the Cleveland Clinic, and Lodi Community Hospital, a 25-bed critical access hospital. Span of control comprised of $800 million in net revenue, a staff of approximately 5,000 comprising 4,000 Full Time Equivalent Employees and approximately 1,000 medical staff members. Accomplishments:• Lead executive for Akron General Health System's integration into the Cleveland Clinic from affiliation, to full member substitution, and beyond.• Integration of Edwin Shaw Rehabilitation Hospital into Cleveland Clinic Rehabilitation Hospitals, a joint venture between Cleveland Clinic and Select Medical, Inc., including development of a 60 bed replacement facility.• Assisted in the development and implementation of many information technology improvements including: supply chain; inpatient, outpatient, and specialty care clinical documentation systems; and revenue cycle. Implementing new systems in payroll, HR, Policy Management, and Serious Event Reporting in 2018.• Development and implementation of a 5,000 square foot medical office building for Lodi Hospital.• Development and implementation of a new 70,000 square foot Emergency Department building including the development of a 19 bed Short Term Observation Unit to be launched in late July 2018. • Assisting in the development of numerous physician integration initiatives including urology, surgery, trauma, neurosciences and anesthesia.• Assisting in the integration of Visiting Nurse Service, CCAG's post acute division, into Cleveland Clinic Connected Care. Show less

• 

  University Hospitals

  Jan 2019 - Jan 2024

  Promoted to Chief Operating Officer for 9 acute care hospitals including 2 critical access hospitals, a Medicare Dependent Hospital, and 3 newly acquired hospitals with nearly 4,000 FTE staff, annual revenue of $940M, annual direct contribution margin of $120M • Expansion of Ahuja Medical Center, on time and under budget by $7 million (Budget: $237M) with incremental net revenue of approximately $360M and a contribution margin of $26M in its first full year of operations.• Improved Contribution Margin of hospitals in 2023 to $120M from $101M in 2022 with revenue steady at $940M. • Closure of two small hospitals resulting in system margin improvement of $25M, retaining 90% of staff in other hospitals in tightening labor market. Closures reduced span of control to 7 hospitals. Show less Chief Operating Officer for 145-bed tertiary care hospital with 865 FTE staff, annual revenue of $247M and annual direct contribution margin of $76M. • Improved financial performance of hospital increasing net revenue from $225 million to $247 million and a commensurate contribution margin improvement from $60M to $76M from 2019 through 2021 (through pandemic) increasing procedural volume, including surgical, 14.6% and increased Cardiac Surgery volume from 160 to 271.• Hospital awarded CMS Five Star Safety and Quality Award in 2020 and 2021• Launched construction of $237 million expansion, doubling size of hospital in 2020. Show less

  • Chief Operating Officer, UH East Market

    Jan 2021 - Jan 2024

  • President

    Jan 2019 - Jan 2021