Omar El Alfy

Experience

• 

  Nestle

  Jul 2006 - Dec 2006

  IT support Engineer

  Temporary Job.

• 

  OMS

  Jan 2007 - Jan 2011

  ITSM Consultant
• 

  Mobinil

  Jan 2011 - Oct 2013

  OSS Administration & Development Supervisor

  HP Service Manager Consultant

• 

  OMS

  Oct 2013 - Dec 2018

  EMS Team in brief:Enterprise management solutions team is the team responsible for delivering HPE Software solutions for OMS customers, we are involved in the E2E delivery cycle from the tender reading and solution design till after going live support inclusive of all sales and pre-sales meetings, project delivery and Go Live activities.EMS Team Manager responsibilities: Managing a team of highly qualified technical leads and consultants, contributing in the company’s growth plan and revenue generation by participating in HPE software project delivery and pre-sales.- Ensuring EMS Practice and Individual KPI’s and Metrics as defined are achieved.- Planning individual and practice wide readiness plans to contribute to our sales pipe line projections.- Team allocation to projects delivery and pre-sales activities.- Capacity management, hiring and retention plans for EMS team.- Ensuring deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes.- Collaborate with PMO on project plans and team travel plans.- Provide guidance for team members through non-technical coaching and mentoring for people development.- Participate in projects kick off, steering committee, closure, solution presentations and sales meetings.- Performing team appraisal and objective setting on yearly basis contributing to the company objectives and directives.- Team monthly review meetings to discuss running projects and team updates.- Participating in sales pipe line review meetings.- Responsible for team profitability and revenue growth. Show less

  • EMS Practice Manager

    Jan 2015 - Dec 2018

  • ITSM Practice Lead

    Oct 2013 - Jan 2015
• 

  GET 360

  Aug 2018 - Feb 2019

  Service Delivery Manager
• 

  CIB Egypt

  Feb 2019 - now

  • IT Quality Assurance-Service Enhancement Manager

    Sept 2020 - now

  • Service Enhancement Officer

    Feb 2019 - Sept 2020