Akhilesh Singh Solanki

Technology Officer

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Hyderabad, Telangana, India

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Timeline
Skills
Sip
Ivr
Voip
Genesys
Routing
Avaya
Cti
Avaya technologies
Telecommunications
Requirements analysis
Pre sales
Contact centers
Cisco call manager
Cisco technologies
Ip
Oracle
Service delivery
Solution architecture
Team management
Team motivation
Technical leadership
Management
Integration
Avaya products
Session initiation protocol
System deployment
About me
IT Operations Manager at AT&T Global Business Services.
Education
- IDEAL H.S School
  -
- Technocrats Institute of Technology
  2002 - 2006
  B.E Information Technology
Experience
- Reliance Communications Pvt. ltd.
  Mar 2007 - Mar 2009
  Technology Officer
- Alcatel Business Solutions Pvt.Ltd
  Mar 2009 - Jan 2011
  Genesys Consultant
- AT&T Global Business Services.
  Jan 2011 - Dec 2012
  Sr.Technical Associate
- AT&T
  Jan 2013 - Nov 2019
  - IT Operations Manager
    Sept 2014 - Nov 2019
  - Team Lead
    Jan 2013 - Aug 2014
- Sutherland
  Nov 2019 - now
  Principal - Infrastructure - Genesys
  To manage and work on Cloud-based omnichannel Customer Experience as a Service (CXaaS) Platform, Azure Cloud server, Genesys CX insight, IVR (GVP) and CTI technologies, Workspace, AI solutions - Measurable effects AI has on the contact center, Mentor for the team on all Genesys Modules.
Licenses & Certifications
- Microsoft Certified: Azure Fundamentals
  Microsoft
  Nov 2022
  View certificate
- Genesys Certified Professional (GCP) - SIP Server 8 Consultant
  Genesys
  Aug 2018
- Genesys Certified Voice Platform 8.5 Consultant
  Genesys
  Oct 2016
  View certificate
- Genesys Certified Professional (GCP) - (GVP-8.5) - Voice Platform 8.5 Consultant
  Genesys
  Aug 2018
- SIP School Certified Associate
  The SIP School
  Jan 2017
  View certificate