Quynh Do

Experience

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  ILA Vietnam

  Feb 2014 - Aug 2015

  Teaching Assistant

  - Supporting foreign teachers in teaching and controlling class- Being a bridge between parents and teachers, as well as between parents and the english center- Being in charge of customer service

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  PwC Vietnam

  Aug 2015 - Sept 2017

  MAJOR ENGAGEMENTS INVOLVED:- Providing M&A service to a leading homecare product company, a sauce and condiment company and a furniture company.- Providing Valuation service to a consumer retailing corporation, a fashion retailing company and a real estate investment company- Performing a feasibility study on a large-scale real estate project for a foreign corporation intending to expand business in VietnamRESPONSIBILITIES INCLUDED- Performing rigorous market and industry research- Constructing M&A related documents such as teasers, information memorandums and investor screening lists.- Performing in-depth historical financial and operational performance analysis based on financial statements and management accounts- Performing company valuation based on market approach- Performing valuation using income approach Show less MAJOR ENGAGEMENTS INCLUDED:- Providing consultancy service to a top conglomerate in Vietnam in operation efficiency, cost analysis and system improvement- Providing consultancy service to a leading real estate trading and construction corporate in management and ownership structure- Developing Corporate Governance Code for Vietnamese joint stock companiesRESPONSIBILITIES INVOLVED:- Analysing financial and operational data- Performing operation system analysis and suggesting changes for improvement- Doing research and supporting tasks for the process of improving corporate governance code Show less

  • Associate - Corporate Finance & Valuation

    Aug 2015 - Sept 2017

  • Associate - Business Restructuring

    Aug 2015 - Sept 2017
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  Lazada

  Sept 2017 - now

  Responsibilities: managing and improving Lazada main logistics system to drive business goals in terms of cost and service quality- Identifying pain points and weakness of current products and processes from research & users’ feedback, and coordinating with regional team to plan roadmap for product enhancement- Developing Product Requirement document, performing User Acceptance Test (UAT) and overseeing the rollout of features, which requires right communication and close coordination with developer and operation teams- Post product launching monitoring (adoption rate and business impact estimation)- Managing system integration performance between Lazada and external partners, including advising 3PL on best practices and daily operation support Show less Responsibilities: Initiating and managing projects to improve both customer experience and operation efficiency, focusing on process optimization and technology utilization- Defining issues by quantitative and qualitative method, based on different dimensions (Product satisfaction score, customer contact reason, feedback from operation team)- Initiating action to solve problems, focusing on automation to reduce manual workload- Coordinating and managing stakeholders to ensure project timeline and deliverables- Building monitoring system to estimate impact and points for further improvement Show less

  • Product Manager

    Jan 2021 - now

  • Customer Experience Senior Associate

    Sept 2017 - Dec 2020