Melissa Harmis

Experience

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  Ascension

  Dec 1998 - Jul 2005

  Team Leader

  Act as a liaison between Patient Access and Clinical staff.Conducts patient account assessment and verifies the accuracy of all informationCommunicates information about insurance coverage and benefits, patient financial obligations, and the impact of unpaid services to patients and/or patient designees.Perform accurate demographic and insurance updates on all patients.Verify, collect and accurately enter insurance information into electronic health record system.Obtain any needed signatures from the patient at the time of registration or arrival.Perform accurate demographic and insurance updates on all patients as needed and required.Coordinates bed placement according to hospital guidelines.Demonstrates exceptional customer service skills and assists in problem solving. Show less

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  Target

  Jul 2005 - Nov 2015

  Team Leader, Property Management Technician

  Maintained a fully stocked sales floor. Quickly and accurately load and unload merchandise. Monitor back room equipment. Coach and evaluate team member performance. Move and place merchandise safely using proper equipment and techniques. Cross trained in other areas of store as needed.Diagnose and repair problems in such areas as HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting/wallpaper, water features (pools, spas, etc.) and waste management systems.Complete assigned service requests and repairs consistent with company operating and equipment/supply standards and in a safe and timely manner.Maintain customer service standards.Follow-through to ensure issue is resolved.Apply all applicable Target Corporation Policies and Procedures such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site staff.Assist with organizing and prioritizing service requests and general maintenance tasks. Show less

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  Sports Authority

  Nov 2015 - Aug 2016

  Store Manager

  Responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results. Leading customer interaction and associate talent development on a daily basis. Drive sales and profitability through customer satisfaction and report analysisDevelop payroll plans and monitor payroll daily to ensure the plan is metEnsure efficient day-to-day operation of the storeUphold Sports Authority standards for merchandise presentationParticipate or lead the recruiting, interviewing, and hiring for hourly and salaried associatesLead consistent evaluation and development of in-store talentIssue appropriate counseling and disciplinary action to associates who fail to meet our performance standardsDrive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures Show less

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  Burlington Stores, Inc.

  Aug 2016 - Mar 2017

  Assistant Store Manager Operations

  Drive sales resultsManage the overall execution of all operations and receiving Manage the receiving process, transfers, debits/damages, and charge-backs to maintain the accuracy of the inventory through partnership with the Receiving SupervisorOversee all facilities maintenance and housekeeping standardsMonitor all areas of possible loss due to theft, shoplifting, freebagging, fraud, and/or carelessnessEngage and partner with regional team to resolve store issues and solicit additional training and supportSafeguard company assets and ensure that adequate security exists within the store, physical facilities comply with safety codes and ordinances, and oversee all accounting room operationsEnsure front end is managed properlyImprove sales results through greeting and assisting customersMonitor compliance of cashiers Ensure the accuracy and efficiency in ringing sales and accurately maintaining all cash and media at the registersEnsure validity of customer returns, exchanges, check authorizations, and voids Show less

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  Trans World Entertainment

  May 2017 - Feb 2019

  Store Manager

  Overall store management, supervision, and policy implementationSales and inventory managementEmployee staffing, training, and developmentFinancial managementCustomer service leadership (SMS)Assist in remodeling Visual merchandising Lead company loyalty program

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  A-SAFE USA

  Feb 2019 - now

  Set qualified appointments for national distribution. Qualify potential new customers and schedule meetings using provided leads from exhibitions, marketing campaigns, and websites.Participate in ongoing educational opportunities and advanced sales training.Provide administrative support to the National Distribution Manager.

  • Customer Success Manager – National Distribution Team Central & Eastern US

    Mar 2024 - now

  • Key Account Specialist - National Distribution Team

    Apr 2022 - Mar 2024

  • Inside Sale Representative - National Distribution

    Sept 2019 - Apr 2022

  • Business Development Representative

    Feb 2019 - Sept 2019