Antonio Fernandes

Experience

• 

  InterContinental Hotels Group (IHG)

  Sept 1992 - Jun 2005

  •Being a mentor for the Team Members and assuring the performance of all the operational duties•Organization of all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage and food

  • Room Service and Mini bar In-charge

    Nov 1999 - Jun 2005

  • Room Service and Mini Bar Team Member

    Sept 1992 - Nov 1999
• 

  Radisson Blu Hotel Dubai Deira Creek

  Jun 2005 - now

  •Independently Managing Boulvar/ Room Service/ Mini-bar / Lobby Café & Boulevard Gourmet. •Actively involved in the budget/forecast and tactical promotions of the outlet•Adhering to the regulations of local authority and ensure compliance with alcoholic beverage regulations•As a Person In Charge being responsible for compliance of Health Standards as per local authority •Coordination with management to develop strategic plans to increase productivity and customer service.•Handling Restaurant Reservations team and guides them through Hotel standards •Developed and implemented Training programme for the outlet in conjunction with the Training department of the Hotel•Responsible for maximizing all revenue opportunities through effective teamwork and development•Realization of new Menu for Room Service and 24-hours All Day Dining Restaurant Boulvar•Guiding and directing the Team by obtaining the brand standards and a high level of performance and service delivery•Developing and achieving the QPR and HACCP standards•Implementation of new items in the Pastry Shop, Boulevard Gourmet and monitoring the performance Show less •Monitoring the successful 24- hour’s operation to ensure that Guest’s orders are delivered according to company standard•Reporting аnd controlling all the damages аnd maintenance defects•Controlling the stocks аnd following up the maintenance •Preparing аnd issuing the duty schedule for both teams•Controlling the stock аnd the expiry dates of the items in the Mini Bar•Monitoring аnd analyzing the rebates in Mini bar•Checking the allocation of all Mini Bars in the Rooms Show less

  • Senior Restaurant Manager

    Sept 2014 - now

  • Room Service and Mini Bar Manager

    Jun 2005 - Sept 2014