Justin Busbey

Experience

• 

  Hondros College

  May 2007 - Oct 2008

  Central Student Services

  Worked with caseload of approximately 300-400 clients, responding to inbound calls and e-mails from current and prospective clients, while also handling outbound calls to prospective clients. Completed comparative analyses of market competitors, presenting findings at management meetings. Assisted in various training opportunities, as well as site management at Cincinnati location.

• 

  Franklin University

  Nov 2008 - now

  Direct and coordinate internal operations of Ohio National University, a new division of Franklin University formally launched in February 2015.• Responsible for oversight of day-to-day operations of institution, including admissions, student support, student advising, registration, course scheduling, and faculty coaching.• Developed Academic Bulletin, Student Handbook, and academic calendar, also assisted in development of Faculty Handbook and creation of content for website.• Created and maintained procedural documents, workflow diagrams, and training for staff that outlined processes for student admission, registration, testing, payment, and transcript evaluation.• Assisted web development team with creation of custom student academic portal, detailing functionality necessary for students to self-manage various aspects of their academic career and creating how-to support documents for staff and students. Show less Responsible for oversight of academic advisors within the College of Arts, Sciences, & Technology, University Foundations Office, and the Office of Military & Veterans Affairs (OMVA). • Assisted Student Affairs leadership in developing and implementing a new three phase advising model designed to strategically engage students at various points of their academic career with the goals of increasing retention and improving student success. • Worked directly with University Registrar and Faculty as part of collaborative team to review course enrollment multiple times per term and provide recommendations regarding scheduling.• Served as primary liaison to department responsible for management of Ellucian Colleague student module, working with staff to implement enhancements in system to improve the student experience. Most notably, assisted in implementation of new functionality for military and veteran students, coordinating overview and training for multiple departments across campus.• Served as VA School Certifying Official and worked closely with OMVA staff as well as leadership in Accounting, Business Office, and Financial Aid to ensure processes were completed in accordance with policies outlined in VA School Certifying Official Handbook. Show less Team lead within Undergraduate Academic Advising. Served as first point of escalation for student concerns. On a bi-annual basis developed schedules for daily walk-in advising, as well as Saturday advising hours. • Coordinated development of comprehensive training manual for the department.• Primary trainer for new staff on Ellucian Colleague student module.• Observed members of academic advising staff during student appointments, offering critical feedback on the use of advising styles during the interaction and how student needs were addressed.• Assisted Student Affairs leadership team with departmental reorganization implemented in February 2012, analyzing data to help define structure and properly allocate staff resources.• Continued to serve as academic advisor for undergraduate students pursuing degrees in Business Forensics and Forensic Accounting until reorganization, at which point assumed advising responsibilities for all degree programs within Department of Accounting, Finance, and Economics. Show less Advised approximately 400 undergraduate students seeking to earn degrees in Business Forensics and Forensic Accounting. Also advised students pursuing degrees in Financial Management and Human Resources Management on a temporary basis following staff attrition. Assisted in training multiple new staff members. Participated in various subcommittees assigned to develop and implement changes to daily operations in accordance with University's strategic plan.• Assisted students in course scheduling and developing academic plans for future terms in accordance with their academic objectives and University policies, regulations, and graduation requirements.• Maintained detailed student records, including documentation of student interactions and academic plans, and regular updating of degree audits to accurately reflect progress to degree completion.• Served with department leadership on team responsible for development of new academic advising model focused on utilizing five different advising styles to regularly engage with new students.• Effectively communicated with students through many forms of communication, including phone calls, emails, and face to face interaction. Show less

  • Executive Director, Implementation and Planning

    Feb 2021 - now

  • Director of Implementation and Planning

    Jul 2018 - Feb 2021

  • Director of Implementation - Partnerships

    Feb 2017 - Jul 2018

  • Director of Operations

    Jul 2014 - Feb 2017

  • Assistant Director of Undergraduate Academic Advising

    Jul 2012 - Jul 2014

  • Academic Advising Team Lead

    Apr 2010 - Jul 2012

  • Undergraduate Academic Advisor

    Nov 2008 - Apr 2010