Monique Molina, MBA

Experience

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  Denny's

  Mar 2006 - Aug 2009

  Hostess

  • Promoted special offers and upgrades to customers• Ensured accuracy of reservations and guests' preferences• Managed multiple tasks simultaneously in a fast-paced environment• Communicated effectively with customers, co-workers, and management

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  California State Assembly

  Aug 2009 - Aug 2010

  Legislative Assistant

  • Analyzed proposed policies and legislation and assessing their potential impact on fiscal, ethical, and societal levels.• Conducted in-depth legal research on policy issues, legislation, and public concerns.• Drafted correspondence, reports, and policy briefings. • Managed multiple projects simultaneously while staying organized and on-track to meet deadlines.

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  Sierra College

  Aug 2010 - Oct 2012

  Financial Aid Ambassador

  • Conducted workshops, information sessions, and presentations.• Utilized empathy and emotional intelligence while working with students and their families during stressful financial situations • Resolved conflict and disagreements related to financial aid matters• Analyzed data to assess financial needs, eligibility, and award amounts.

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  Blackbird Kitchen And Bar

  Oct 2012 - Oct 2013

  Waitress

  • Worked as a part of a team in a fast-paced environment and collaborated effectively through communication and encouragement of my team members.• Enhanced customer relationships through direct interaction to build rapport and provided excellent customer service to contribute to customer loyalty.• Managed food orders and ensured accuracy and minimized waste.• Processed cash and electronic payments and tracked expenses through financial reporting.

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  EMMA CENTER

  Jan 2014 - Feb 2016

  Operations Specialist

  • Streamlined processes and improved operational efficiency for marketing and business procedures• Managed projects, coordinated tasks, and met deadlines.• Lead colleagues and took charge of strategic projects• Worked within budget and cost management to ensure efficiency and financial viability

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  Friends Of The Dunes

  Feb 2016 - Feb 2017

  Plant Restoration Coordinator

  • Planned and executed restoration projects, set timelines, allocated resources, and monitored progress to ensure successful outcomes• Collaborated with team members and volunteers through strong communication• Engaged and built relationships with stakeholders to gain support for restoration projects• Lead volunteers to motivate and guide them to work cohesively toward project goals.

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  The Pixie Studio

  Feb 2017 - Aug 2018

  Vendor and Crafter

  • Established partnership with the local government, vendors, event coordinators, and non-profits to offer community classes and develop business strategies and operations. • Determined the appropriate pricing for products based on factors such as production costs, market demand, and competitor pricing.• Managed administrative tasks, such as bookkeeping, record-keeping, and organizing logistics for shipping and receiving.• Promoted work through various channels such as craft fairs, galleries, social media, and online marketplaces. Show less

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  Humboldt State University

  Aug 2018 - Aug 2019

  Finance and Administration Coordinator

  • Collaborated with cross-functional teams to support the planning and execution of various procedures aimed at optimizing business processes and improving operational efficiency.• Assisted in AP entry, resource allocation, and timeline management, resulting in successful grant and scholarship delivery within designated timeframes and budgets.• Entered gift receipts daily into an accounting database with appropriate notations for gift receipt letters and yearbook reporting.• Provided customer service and support to donors, assist Donor Engagement Team with fielding questions and concerns regarding individual gifts Show less

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  The Screen Kid

  Dec 2020 - now

  Entrepreneur

  • Leading and managing the day-to-day operations and providing high-quality services to clients, ensuring customer satisfaction, and driving business growth.• Implementing business strategies to achieve short-term and long-term goals through financial targets, target markets, and growth opportunities.• Oversees the execution of projects and ensures completion on time, within budget, and to a customer’s satisfaction.• Handles customer inquiries, feedback, and concerns promptly and professional and strives to maintain excellent customer relations to build a loyal client base.• Received the Best of Award by North Coast Journal and was featured on Matthew TV Show less

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  Cal Poly Humboldt

  Aug 2022 - Aug 2023

  Graduate Research Assistant

  • Assisted in a research study by managing data, scheduling interviews, and ensuring compliance with confidentiality policies and procedures.• Provided administrative support to the research director and assistants, ensuring seamless communication and efficient data retrieval operations. • Played a key role in organizing notes, interviews, and follow-up questions for participants, fostering a collaborative environment. • Developed and maintained program databases, generating reports and analytics to identify opportunities for research enhancement and success. Show less