Jonathan Gayton

Experience

• 

  Caleres, Inc.

  Aug 2002 - Oct 2024

  Store Manager

  • Managed multiple locations within Caleres. Dawsonville, GA April 2017 - Current, Norcross, GA July 2016 - April 2017, Dawsonville, GA August 2002 - July 2016• Onboarding and training manager for Store Manager and subordinates at multiple locations.• Drive store sales by engaging staff to prioritize customer service for increased company profit • Strengthened work flow productivity by selectively hiring, developing, and coaching top talent.• Managed efficiency and productivity on day-to-day business operations by prioritizing time and tasks.• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.• Enforced policies, standards, and security protocols to promote workplace safety.• Monitored store appearance including merchandising, displays, signage and cleaning to promote a well-kept clean environment.• Provided excellent customer service, business awareness, and adhered to all standard practices, resulting in maximized sales and minimized shrinkage to keep total loss under .15% of sales.• Perform monthly store Audits to locate and address any issues to be 100% compliant with company objectives.• Managed 100% of inventory tracking through cycle counts, performing audits and physical inventory counts to minimize loss.• Performed open and closing procedures along with bank deposits and accurate cash handling.• Observed employee performance and used KPI Reports to identify performance gaps for corrective action.• Prepared weekly schedules to verify proper staff coverage within fiscal guidelines and business expectations.• Pack, ship, receive and process freight and orders with appropriate vendors daily.• Omnichannel experienced to drive business and sales.• Experience in the process of new store openings and remodels. Show less

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  OfficeMax

  Oct 2024 - now

  General Manager