Peggy Bleyl

Experience

• 

  Ladbrokes Coral

  Jan 2016 - Jan 2019

  VIP German Customer Service Agent

  Duties & Responsibilities: Delivered comprehensive chat, phone, and email support for all German customer contacts on Ladbrokes.com to manage inquiries across all priority levels. Acted as the sole point of contact for UK customer support by utilising the Playtech IMS tool for service delivery. Accomplishments: Provided additional support to the technical follow-up team, focusing on enhancing resolution efficiency and customer satisfaction.

• 

  GVC Group

  Jan 2019 - now

  Duties & Responsibilities: Guiding B2B partners and new acquisitions through CS tools and process landscape to establish trust and confidence in operations. Hosting bi-weekly Project Management Team updates by leveraging strong speaking skills to engage an audience of 60-80 employees and facilitate project alignment and progress tracking. Advising and serving as the primary point of contact to foster strong relationships and alignment with the company’s operational vision. Facilitating stakeholder collaboration to enhance project efficiency and alignment with strategic goals. Analysing assigned projects' scope and technical landscape to ensure comprehensive understanding. Sustaining project time management and compliance with quality standards throughout the project lifecycle. Managing and overseeing project progress across diverse teams operating in multiple locations. Accomplishments: Implemented information-sharing platforms, such as MS Project plans, RAID documents, MVP, Question Lists, and other project-relevant documentation. Rectified challenges related to onboarding new acquisitions, enabling seamless integration into existing processes. Led negotiation of CS contract annexes with B2B partner ODDSET under Long-Term Agreements in accordance with CS structures. Cultivated close business relationships with management and operational teams to promote information sharing and collaboration. Mediated in situations of disagreement, focusing on solutions to achieve positive business outcomes. Executed multiple complex projects concurrently, including Stars, Unikrn, and ODDSET. Daha az göster

  • CS Project Manager

    Jan 2020 - now

  • Process and Information Analyst

    Jan 2019 - Jan 2020
• 

  Entain

  Jan 2021 - now

  Project Manager

  Duties & Responsibilities: Partnering with leadership and programme heads to validate business cases for initiatives in alignment with strategic objectives and prioritisation criteria. Spearheading cross-functional teams to define project scopes and secure stakeholder buy-in on delivery strategies. Allocating responsibilities among team members to sustain accountability and streamline project execution. Accomplishments: Enhanced initiative feasibility and alignment by coordinating with leadership to develop compelling business cases. Deployed and integrated the PMO playbook to maintain standardised documentation and robust governance frameworks that support scalable growth. Daha az göster