Deborah Dupnik, CAE, CCSM-A

Experience

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  Charles River Laboratories

  Sept 1983 - Sept 1984

  Health Monitoring Technologist and Histology Assistant

  Monitored overall health status of laboratory animal population.Trained as a histology technician.

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  Lahey Hospital & Medical Center

  Sept 1984 - Sept 1987

  Microbiologist

  Certified ASCPExperienced in clinical laboratory sample preparation, culture sensitivity and identification of pathogens using Vitek and API systems, as well as classic identification methods.

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  Shamong Township School District

  Sept 1994 - Jun 2004

  Volunteered to develop "School Climate" background information for first Five Year Strategic Plan for the Indian Mills School District including school staff and parent survey.Directed the development of a vision, mission, and Five Year Strategic Plan for the district.Utilized strong interpersonal skills that include team building, problem solving, risk taking and keeping team members on task.Coordinated efforts of administration, faculty, and parents to consensus and presentation of results in a public meeting. Show less

  • Chairperson Strategic Planning Committee

    Sept 1999 - Jun 2004

  • Chairperson Indian Mills Arts Festival

    Sept 1994 - Jun 2000
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  ECRI

  Jun 1995 - Mar 1996

  Scientific Abstractor

  Medical device complications.

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  Rice Elder Law

  Oct 2008 - Feb 2009

  Client Coordinator

  Helped clients by collecting background and personal information to determine legal needs and direct to responsible lawyer.Defuse angry or distressed client situations by quickly resolving in person and/or on the phone.Create and maintain client files, client coorespondence, and Estate planning binders.Manage highly critical original legal document tracking in onsite safe or through chain of custody for offsite use.Communicate with Surrogates Offices, government offices, and other attorney offices.Proficient in Word Perfect, MS Office, and mail procedures. Show less

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  Food service consultants society international

  Aug 2009 - Dec 2009

  Director of Membership for the Foodservice Consultants Society International

  Assisted new and existing membership by processing applications, sending invoices, recording and processing dues and conference sponsorship payments from individuals and corporationsReviewed, evaluated, revamped, and simplified client data handling procedures eliminating duplicated effort, improving data accuracy, data reproducibility and report generation Revamped look of e-newsletter to provide members and sponsors with a professional looking monthly newsletter to improve member educationRevised and implemented improved Professional Membership Exam protocol Worked collaboratively with AH IT to improve reporting procedures Responsible for sponsorship, continuing education, education provider and membership reports including revenue for each Improved accuracy of Education Program Provider information by developing a personal relationship by initiating calls to all EP’s to gather dates and information on upcoming seminars to post on websiteTracked Membership Continuing Education hours and provided weekly reports to committee.Staff liaison Membership Committee Show less

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  AH & Association Headquarters

  Sept 2009 - Aug 2022

  Executive Director, CAE, CCSM-A

  Executive DirectorAH, Mount Laurel, New JerseyCertified Association Executive (CAE) and Certified Customer Service Manager (CCSM-A). I've been employed by AH since 2009 and have worked for various non-profit organizations including the food service industry, product development, professional, certification board, and scientific societies.

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  PDMA - Product Development and Management Association

  Dec 2009 - May 2011

  Association Services Manager Product Development and Management Association

  Created and implemented membership retention and recruitment campaigns resulting in a 12% increase in new membership and 25% increase in member retention from 2009Assisted potential, new and existing members with website navigation, dues and questions about PDMAProvide support to VP of Association Development by preparing various reports including membership growth strategies with revenue projections Provided support to VP of marketing.Moderated meetings for the International Marketing Council, recorded minutes.Responsible for quarterly - Visions Magazine including interaction with the editor, publisher and printer. Granted copyright requests. Responsible for Author’s contracts and advertising revenueProvided administrative support for the publication of the Journal of Product Innovation ManagementSupported webcast committee including coordinating review of submitted material, posting on the website, setting up Adobe room for each webcast, dry run of webcast, live webcast, and recording of each webcast Processed certification exams, applications and re-certification requestsProvided membership support at Annual International Conference Implemented efficiencies on the website to collect member/prospect data for marketing metricsSupported the Outstanding Innovator Award Committee. Show less

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  AMERICAN SOCIETY OF HAND THERAPISTS

  May 2011 - Nov 2011

  Assistant Executive Director - American Society of Hand Therapists

  Assisted Executive Director in organizing Association resources to accomplish the objectives set by the Association leaders.Recommended and participated in the development of new policies and utilized approved policies for decision-making. Maintained effective relationships with internal and external audiences.Utilized organizational skills to aid in the continuing growth of the Association. Managed volunteer process for committees and task forcesWorked with the Executive Director to manage day-to-day operations in compliance with Association policies and procedures.Worked with Executive Director to implement the Association’s strategic plan.Developed policy and procedure with the Executive Director.Attended association meetings and events.Organized event and project logistics.Secured copyright and photo permissions.Liaison for Editorial team to bring project to fruitionAssisted with marketing and promotion Show less

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  Commission for Case Manager Certification (CCMC)

  Nov 2011 - Oct 2014

  Director of Certification and Customer Service at the Commission for Case Manager Certification

  Responsible for Certification and Customer Service Department for CCMC including all parts of the hiring process, including revising job descriptions, reviewing applications, convening interview teams, interviewing candidates, and making a recommendation to the Executive Director for hiring. Supervised certification staff to ensure quality and meaningful internal processing and monitoring of exams, exam security, and customer service. Worked in concert with the Marketing team to develop communication strategies and marketing efforts that promoted the Certification Program as a valuable credential. Worked with designated entities on operational policies and other aspects of the Certification Program. Monitored and maintained a database of over 35,000 certificants. Facilitated certification services for the CCM exam and renewing certificants, including application review, exam scheduling, special accommodations, working with the exam provider to obtain results and notifying candidates of results.• Managed team of 5 customer service agents including recognition and correction• Defined initiatives and coordinated with the customer service team to improve application/renewal metrics • Coordinated staffing needs and workflow of application, exam and renewal cycles• Monitored data to determine communication needs with appropriate populations• Created and coordinated communication to customers to improve application/renewal metrics• Resolved escalated customer complaints• Identified and resolved database/website issues• Subject matter expert for Certification Services Show less

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  SHAMONG FOUNDATION FOR EDUCATIONAL EXCELLENCE INC

  Aug 2013 - now

  Board Trustee

  Responsible for collecting, housing and allocating funds and property from the private sector for the implementation of innovative and creative projects by the Shamong School District.2013 Chair: Annual Fundraising Dinner/Auction/Comedy Night Event resulting in over $40,000 revenue

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  AMERICAN SOCIETY FOR HISTOCOMPATIBILITY AND IMMUNOGENETICS (ASHI)

  Sept 2014 - Aug 2017

  Assistant Executive Director American Society For Histocompatibility and Immunogenetics

  Works with the Executive Director to communicate effectively with the Board and provide, in a timely and accurate manner, all information necessary for the Board to function properly and to make informed decisions• Works with the Executive Director to lead SFB in a manner that supports and guides the organization’s mission and strategic plan as defined by the Board of Directors• Supports the Executive Director to ensure the fiscal integrity of SFB, to include submission to the Board of a proposed annual budget and monthly financial statements, which accurately reflect the financial condition of the organization• Supports the Executive Director to ensure fiscal management that generally anticipates operating within the approved budget, ensures maximum resource utilization, and maintenance of the organization in a positive financial position• Supports the Executive Director for fundraising and developing other resources necessary to support SFB’s mission• Works with board members and staff to ensure that the mission is fulfilled through programs, strategic planning and international collaboration• Oversees and implements the appropriate resources to ensure that the operations of the organization are adequately supported• Attends all board meetings, program planning meetings, and records minutes• Oversees marketing and other communications efforts• Oversees Special Interest Groups including managing 14 separate budgets• Oversees and coordinates award nominations, committee review and final selection of award recipients• Works with volunteers and staff to plan and implement the annual meeting• Responsible for annual Board of Directors and bi-annual Special Interest Group officer elections Show less

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  Society For Biomaterials

  Sept 2014 - Aug 2017

  Assistant Executive Director

  Works with the Executive Director to communicate effectively with the Board and provide, in a timely and accurate manner, all information necessary for the Board to function properly and to make informed decisions• Works with the Executive Director to lead SFB in a manner that supports and guides the organization’s mission and strategic plan as defined by the Board of Directors• Supports the Executive Director to ensure the fiscal integrity of SFB, to include submission to the Board of a proposed annual budget and monthly financial statements, which accurately reflect the financial condition of the organization• Supports the Executive Director to ensure fiscal management that generally anticipates operating within the approved budget, ensures maximum resource utilization, and maintenance of the organization in a positive financial position• Supports the Executive Director for fundraising and developing other resources necessary to support SFB’s mission• Works with board members and staff to ensure that the mission is fulfilled through programs, strategic planning and international collaboration• Oversees and implements the appropriate resources to ensure that the operations of the organization are adequately supported• Attends all board meetings, program planning meetings, and records minutes• Oversees marketing and other communications efforts• Oversees Special Interest Groups including managing 14 separate budgets• Oversees and coordinates award nominations, committee review and final selection of award recipients• Works with volunteers and staff to plan and implement the annual meeting• Responsible for annual Board of Directors and bi-annual Special Interest Group officer elections Show less

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  National Center for Homeopathy

  Aug 2017 - Dec 2019

  Executive Director

  Planning and ManagementPlan the delivery of the overall programs and their activities in accordance with the mission and goals of the organization or department including budgets and operating plansDevelop annual budgets and operating plansDevelop fundraising campaigns including appeals, planned giving, and social media campaignsManage change and the implementation of new programsParticipate in strategic planning and program development Operations and ManagementOversee operations/programs/staff Legal Compliance Assure proper governing and legal documentsResponsible for association operating in compliance with applicable laws and regulations (State and Federal laws, Articles and bylaws, etc.)Oversee implementation of the Strategic PlanLead Board to maintain a strategic focus Manage all aspects of the publication of Homeopathy Today magazine.Risk Management and Insurance CoverageEnsure appropriate coverage for all programs Oversees proper filings related to copyrights and/or trademarks in order to properly protect assigned organization’s intellectual propertyGovernance and Leadership DevelopmentEffectively lead Board and Committee structures that align with an organization’s strategic planCreate and maintain a nomination process that aligns with the strategic goals and focus of the organizationExecute and maintain required volunteer governance forms (anti-trust, confidentiality, conflict of interest, whistleblower, etc.)MembershipMaintain an understanding of all market segments and stakeholdersLead conversations with Volunteer leaders to document membership trends and perform necessary analysis Facilitate regular membership surveys to maintain an understanding of member experiences and identify opportunities for new products and/or services to add value to membersCreate and maintain relevant privacy policiesImage, Brand ManagementCreate and maintain documented policies related to use of logo Show less

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  Nurses Organization of Veterans Affairs

  Jan 2020 - Aug 2022

  Executive Director

  Manage operations including meeting experiences, membership experiences, financial management areas, blog and newsletter communications, social media and email marketing campaigns, and staff leadership. Monitor current membership databases to identify opportunities to increase and retain members. Increase value proposition to members by increasing strategic alliances and partnerships with sponsors and other organizations.Develop an annual budget and operating plan consistent with the organization's strategic plan. Lead volunteer-based Board and Committee structures to align with the organization’s strategic plan. Create and administer Board orientation. Create and maintain a nomination process that aligns with the strategic goals and focus of NOVA. Execute and maintain required volunteer governance forms (anti-trust, confidentiality, conflict of interest, whistleblower, etc.). Oversee effective financial reporting to the Board and relevant committees. Work with Investment advisor to create and maintain an investment policy statement and related reporting. Oversee an annual audit by an outside accounting firm. Provide annual employee performance evaluations and take action as appropriate. Facilitate regular membership surveys to maintain an understanding of member experiences and identify opportunities for new products and/or services to add value to members. Collaborate with other organizations to support legislative and advocacy efforts. Provide creative ideas and strategic direction, suggest new programs, services and new sources of revenue including securing over $150,000 in sponsorship revenue for FY 2022. Develop and implement staff training and reference materials. Formulate and implement customer service policies and procedures. Resolve escalated customer service issues. Analyze data to identify strategies for improvement of service and productivity. Monitor data to determine communication needs with appropriate populations in Application/Renewal cycles. Show less

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  Board of Ambulatory Surgery Certification (BASC)

  Sept 2020 - Aug 2022

  Director Of Certification

  Responsible for administering two certifications specifically designed for ASC professionals: Certified Administrator Surgery Center (CASC) and Certified Ambulatory Infection Preventionist (CAIP). Plans, organizes, coordinates, directs, approves, and communicates internal operating policies. Oversees, programs, and activities and works closely with the elected president and other members of the BASC Board of Directors to ensure that the strategic plan is implemented and that annual goals are met. Actively supports the values and goals of BASC as defined by the BASC Board of Directors and oversees operational activities with a fiduciary responsibility.Provide direct management and implementation of client projects, programs, and activities that further the BASC mission and vision. Oversees all certification and recertification programs. Work directly with the testing company to ensure the exams are administered per BASC guidelines.Responsible for Strategy Development and Execution; Promotion of Highly Visible and Valued Credentials and Relationship Building; Governance; Management Oversight; Program Oversight; and Financial Planning and Reporting. Show less

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  American Osteopathic Association

  Aug 2022 - now

  Certification Director

  Applies principles of knowledge management that maximize technology to deliver exams, provide data/trends, design new exams, and market various certifications. Manages the coordination of materials associated with the examination process including the development and distribution of examination schedules, and coordination of examiner scheduling.Oversees assigned staff Specialists and/or Coordinators – verifying and approving projects—making necessary updates and changes as needed and evaluating performance.Develops the agenda and coordinates the preparation of minutes and appropriate materials for board meetings in cooperation with the board officers. Maintains board/bureau documents, i.e., Bylaws, Minutes, Policy and Procedures, and Examination Applications. Works with AOA meeting planning staff for hotel contracts, space planning, F&B for meetings, and test administrations. Fulfills all administrative needs of the assigned boards; collaborates with CBS staff to prepare necessary reports. Coordinates the services of the psychometrician involved with assigned boards.Supports members of sub-committees associated with the boards including the development of minutes, reports, and letters. Conducts outreach to special populations, e.g., osteopathic/allopathic residency programs.Works with the Associate Vice President and the assigned psychometrician on the development of new exams launched by the boards. Coordinates board examinations (primary certification and OCC’s continuous osteopathic learning assessments). Coordinates the writing of new exam questions. Works closely with the examination committee and ensures examiners’ participation. Supports the item bank team in the maintenance of the item bank of examination questions for assigned board exams.Works with web designers to ensure that the website is updated in a timely fashion. Assists the board officers in writing articles for osteopathic newsletters regarding the certification process. Show less