Rachel Laux

Experience

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  BrownGreer PLC

  Oct 2017 - Jul 2018

  Bilingual Communications Specialist

  I used communications skills to converse with claimants and answer their questions across a variety of projects in English and Spanish, in which I worked with sensitive and highly confidential information. I translated claims and other legal materials from Spanish to English as necessary. I also reviewed claims and trained new hires.

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  VIPKID

  Nov 2018 - now

  ESL Teacher

  Instruct hundreds of children to increase their understanding and usage of the English Language.Connected with students through technology and helped them become proficient English speakers through phonics, grammar, and reading.

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  Terrell Marshall Law Group PLLC

  Feb 2019 - Jun 2020

  Bilingual Legal Assistant

  I am dedicated, reliable, and able to handle a high volume of assignments simultaneously. I'm known for my positive attitude and flexibility, and I'm always willing to change work tasks and assist attorneys and paralegals throughout the firm. I work to assist in e-filing, calendaring, and data entry. I am experienced in executing potential client intakes and client relations in reference to ongoing cases in English and Spanish. I am proficient in translating legal documents between English and Spanish, such as notices and claim forms. I manage the firm's website and social media, and thus have experience with front end development in Wordpress. Show less

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  Boundless Immigration

  Jun 2020 - Mar 2021

  Customer Success Manager

  -Individually maintain a customer base of at least 30 customers at any given time, while effectively responding to all questions the customers had throughout the Boundless process within 24 hours-Guide all of my assigned customers through the “Quality Assurance” stage of the Boundless process, where I thoroughly review all customer’s green card applications and all supporting documents for any errors-Demonstrate flexibility by changing roles and responsibilities many times when asked by management to help conform to immigration policies that were majorly changing and directly affecting the company as a whole-Ensure that naturalization and Adjustment of Status green card applicants are delivered applications which uphold Boundless’ 99.7% success rate-Volunteer to take on any English to Spanish translation projects, from email templates to Boundless website pages-Maintain excellent communication between both team members and customers to ensure that the best applications were being mailed to customers as efficiently as possible Show less

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  Amazon Web Services (AWS)

  Jun 2021 - now

  • Sales Analyst

    Oct 2023 - now

  • Program Manager

    Jul 2022 - Oct 2024

  • Recruiting Coordinator

    Nov 2021 - Jul 2022

  • Recruiting Coordinator (Contract)

    Jun 2021 - Nov 2021