Lukeman Jalal

Experience

• 

  Sutherland

  Nov 2007 - Oct 2012

  • Schedule the Trainers according to the batches hired.• Plan Training needs according to the programs.• Plan the training inline with the go live date.• Train the newly hired employees on Hardware, Operating Systems, Networking and Computer Security• Hardware training includes training on all types of computer hardware and processor technologies• Operating System training includes training on Microsoft operating systems (Windows XP, Windows Vista and Windows 7) and Daily life applications.• Training Co – ordination and Administration.• Defining Training modules and contents based on different client requirements.• Training Need Analysis• Identifying the Outliers and guide them by giving proper coaching.• Conducting TTT• Planning the Training dates according the Go Live date for the program.• Designing the Training agenda according to the Program Needs.• Train the newly hired employees on Hardware, Operating Systems, Networking and Computer Security Show less • Schedule the Trainers according to the batches hired.• Plan Training needs according to the programs.• Plan the training inline with the go live date.• Train the newly hired employees on Hardware, Operating Systems, Networking and Computer Security• Hardware training includes training on all types of computer hardware and processor technologies• Operating System training includes training on Microsoft operating systems (Windows XP, Windows Vista and Windows 7) and Daily life applications.• Training Co – ordination and Administration.• Defining Training modules and contents based on different client requirements.• Training Need Analysis• Identifying the Outliers and guide them by giving proper coaching.• Conducting TTT• Planning the Training dates according the Go Live date for the program.• Designing the Training agenda according to the Program Needs.• Train the newly hired employees on Hardware, Operating Systems, Networking and Computer Security Show less

  • Funcational Specialist - Tech Training

    Jun 2010 - Oct 2012

  • Sr Technical Trainer

    Nov 2007 - Jun 2011
• 

  Opero Business Solutions

  Oct 2012 - Jan 2014

  Assistant Manager

  Manage a team of Tech support comprising an average head count of 50 FLA's and 3 supervisorsAlign the FLA's into the process by identifying the suitable skillset.Assign monthly targets for sales team and Driving them to achieve it.Reduce refund - Chargeback % for the team.Improve the survey experience.Formulate PLI - incentives structure for FLA's and supervisors.Calculate PLI - incentives for FLA's month on monthDrive the team to provide excellent service for customers.Identifying the Outliers and guide them by giving proper coaching.Support the training department of the organization and ensure smooth execution of departmental functionsPrepare the training material for the new employees and get them approved from the authorities of the organizationDraft the employee orientation program as per the requirements and instructions of the organization's authoritiesTrain the new employees. Provide them with important information and resources as part of training procedures.Regular feedback session using SWOT analysis for all FLA’s and Level 2.Managing the Attendance Tracker for the Program.Coordinate with HR to reduce attrition and shrinkage. Show less

• 

  Systweak Inc.

  Feb 2014 - Sept 2015

  Assistant Manager - Training

  Managing Tech Training

• 

  CHEVRONNE SOFTECH PRIVATE LIMITED

  Jul 2016 - Nov 2018

  Learning and Development Manager
• 

  DM-Immigration Consultants

  Jan 2019 - now

  • Assistant Director Of Sales

    May 2022 - now

  • Regional Manager

    Jan 2019 - now