Swetha G

Swetha G

Cloud Security Associate

Followers of Swetha G398 followers
location of Swetha GChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Custom Software Engineering Analyst

  • Education

    • Manipal University Jaipur

      2023 - 2025
      Master of Business Administration - MBA Analytics and Data Science
    • Sri Chandrasekharendra Saraswathi Viswa Mahavidyalaya, Kancheepuram

      2018 - 2022
      Bachelor of Engineering - BE Computer Science
  • Experience

    • Virtually Testing Foundation

      Jun 2021 - Dec 2021
      Cloud Security Associate
    • Accenture

      Sept 2022 - now

      -> Served as the primary point of contact for users facing technical challenges, ensuring a positive support experience through empathetic and clear communication.-> Leveraged remote support tools and diagnostic techniques to efficiently troubleshoot and resolve user issues, minimizing downtime and boosting productivity.-> Successfully resolved a wide range of technical issues achieving a 95% first-call resolution rate. Conducted in-depth troubleshooting for application concerns, including log analysis and configuration adjustments, ensuring swift issue resolution.-> Built and maintained strong relationships with users by actively addressing their concerns, providing timely updates, and following through to ensure complete satisfaction.-> Collaborated with development teams to escalate complex issues, offering detailed feedback and driving product improvements based on recurring user concerns and experiences. Show less

      • Custom Software Engineering Analyst

        Nov 2024 - now
      • Custom Software Engineering Associate

        Sept 2022 - Nov 2024
  • Licenses & Certifications