Swetha G

Experience

• 

  Virtually Testing Foundation

  Jun 2021 - Dec 2021

  Cloud Security Associate
• 

  Accenture

  Sept 2022 - now

  -> Served as the primary point of contact for users facing technical challenges, ensuring a positive support experience through empathetic and clear communication.-> Leveraged remote support tools and diagnostic techniques to efficiently troubleshoot and resolve user issues, minimizing downtime and boosting productivity.-> Successfully resolved a wide range of technical issues achieving a 95% first-call resolution rate. Conducted in-depth troubleshooting for application concerns, including log analysis and configuration adjustments, ensuring swift issue resolution.-> Built and maintained strong relationships with users by actively addressing their concerns, providing timely updates, and following through to ensure complete satisfaction.-> Collaborated with development teams to escalate complex issues, offering detailed feedback and driving product improvements based on recurring user concerns and experiences. Show less

  • Custom Software Engineering Analyst

    Nov 2024 - now

  • Custom Software Engineering Associate

    Sept 2022 - Nov 2024