Experience

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  Microland limited

  Feb 2010 - Jan 2011

  Technical support representative

  Assisted users on internal, external, network hard disk drives issues/ requests.Install & configure data backup software.Top C sat contributor

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  Hewlett packard enterprise

  Mar 2010 - Sept 2014

  Technical support engineer

  First point of contact for any IT related requests and issues.User account administration – use Active Directory for creation, deletion and modification of user accountAssist users on Mobile devices issues & requests- Blackberry, iPhone & iPadAnalyze and resolve problems related to desktops/ laptops, servers,Assisted users on remote access products- VPN, RSA SecurID access issues, Outlook and PC applications.Trained new hires on Hardware, OS, Basic Networking, Microsoft Office topicsReceived Certificate of Appreciation for Highest Individual ProductivityTop C-sat contributor. Received maximum client/ customer appreciationsDeveloped technical knowledge base, Email template, K-Base links for the team.Created tutorial videos for user education to reduce dependency on the IT team. Show less

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  Meredith india services private limited

  Sept 2014 - Dec 2021

  Assistant manager - information security

  Web Application Security Assessment/ Penetration TestingManual and automated security assessment of web applicationsMobile Application Testing (Android)Internal/External Vulnerability AssessmentAssessed applications for issues surrounding User management, Session management, Data validation, including all common attacks such as SQL injection, Cross-site scripting, CSRF, Privilege Escalation, Parameter Manipulation, Error handling.Involved in providing training on the basics of security testing and guiding new, junior, or team members.HackerOne TriageWork on alerts raised via AWS Guardduty/ SplunkWell versed with OWASP – Top TenCEH (v10) and ECSA certifiedTools used: BurpSuite, OWASP ZAP, Qualys, Tenable, NetSparker, SQLmap, Kali Linux, Checkmarx, Nmap, Metasploit, AWS GuarddutyHandling a team of 4 techs.Represent Infosec team in new hire orientationIT Administrator:Provide high quality IT support by utilizing excellent customer service skills and technical expertise, researching, analyzing, resolving and responding to basic-to-complex questions and problems via telephone, e-mail and desk visit, within the SLA.Experience in procurement, inventory and asset management of IT equipment.Use deep knowledge of computing/consumer electronics to troubleshoot and repair client issues with Windows/ Mac Operating Systems, application software installation and troubleshooting, consumer grade networking, peripherals, mobile phones, tablets, wearable's and other consumer electronic devicesResponsible for IT setup for new hires: AD and Email account creation and configuration, AVAYA phone setup and installation, Application installation. Show less

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  Amt - the association for manufacturing technology

  Dec 2021 - now

  Director of technology-operations

  Multifunctional RoleHuman Resources:• Successfully built a technology team from the ground up, achieving zero attrition.• Strategically hired talent for AMT and Machining Cloud, ensuring cost-effective recruitment.• Developed and implemented employee-centric policies such as flexible leave benefits, rewards, and recognition programs.• Maintained high team motivation and productivity through effective leadership and engagement strategies.Information Security:• Served as the single point of contact for all security-related issues and requests.• Identified and reported critical vulnerabilities in the Machining Cloud web application, collaborating with the development team to ensure timely remediation.• Managed Dependabot vulnerabilities to enhance security posture.IT Support:• Oversaw the procurement, inventory, and asset management of IT equipment.• Streamlined the IT onboarding process by efficiently setting up laptops and necessary tools for new hires. Show less