Petya Valeva

Experience

• 

  CSMS Ltd.

  Sept 2014 - Mar 2015

  Customer Service Representative
• 

  Hewlett Packard Enterprise

  May 2016 - Jul 2017

  Resource Control UK & EMEA OOH

  - Communicated with customers via email and phone; organized visits of HPE engineers to clients’ sites- Controlled the processes between engineers and logistic companies; coordinated orders; monitored the repair process- Monitored cases until their full completion while making sure that they meet the quality requirements and SLA- Handled escalations and requests; followed up on discrepancies and ensured they were fully resolved - Strictly followed the HP internal processes- Provided training to new hires Show less

• 

  Lazar Angelov Diet ltd.

  Jul 2017 - Nov 2017

  Digital Marketing Specialist

  - Created targeted Facebook Ads campaigns for more than 150 markets worldwide- Collaborated with PR professionals from the US; assisted with the management of press publications- Designed and created ad images and banners- Monitored and analyzed Google Analytics regularly- Maintained affiliate programs with different platforms - Managed Instagram profile; created interesting and engaging content on daily basis

• 

  Carpe Diem Co Ltd.

  Dec 2017 - Feb 2018

  Social Media Account Manager

  - Created and managed Facebook Ads campaigns for clients of the company- Planned and designed textual and visual content for Social Media (Facebook, Instagram, Pinterest)- Composed and assisted in photoshoots for commercial photo sessions for clients- Created and edited video and photo content for advertising campaign purposes and social media- Manipulated and worked up images linked to the advertising campaigns and social media content- Developed Social Media marketing strategies - Organized giveaways and other customer engaging activities- Administrated Social Media Pages- Created compelling copywriting texts and messages Show less

• 

  Freelance

  Mar 2018 - now

  SEO & Digital Marketing Specialist

  - Worked with nine independent clients* on a specific action plan for the online presence of each business- Created and managed WordPress based websites (4 projects)- Developed detailed and targeted Social Media strategies- Managed various online campaigns in Facebook Аds and Google Ads with a variety of objectives- Curated and maintained Social Media profiles (Instagram, Facebook, LinkedIn, Pinterest) - Designed, created and edited visual content on a daily basis- Monitored and analyzed several Google Analytics accounts regularly - Performed keyword research and content gap analysis- Prepared and executed SEO & Link Building strategies with external providers- Produced SEO-friendly content and copywriting texts- Analysed performance and developed further strategies- Planned long-term content structures based on research and competitor's progress evaluation*detailed information about each project can be presented upon request Show less

• 

  Advent Group Higher Education Services

  Jul 2022 - now

  Digital Marketing Expert | PPC