Experience

• 

  Banglalink

  Dec 2010 - Jun 2012

  Key Responsibilities:▪ Monitoring end to end call completeness, rating accuracy, integrity of subscriber profiles among the network elements for any discrepancy, commission validation & recharge validation.▪ Performing User Acceptance Tests for newly launched/modified product/service.▪ Conducting feasibility analysis and developing detective and proactive controls to mitigate identified risks.▪ Act as contact personal in various projects implementation and system up gradation. Achievements:▪ Enhanced daily control monitoring tool.▪ Enhanced sales incentive validation system. Show less

  • Revenue Assurance Junior Executive

    May 2011 - Jun 2012

  • Revenue Assurance Officer

    Dec 2010 - Apr 2011
• 

  Grameenphone ltd

  Jun 2012 - now

  Designing data analytics platforms, databases, middleware, and forming partnerships related to analytics. Key Responsibilities:• Oversee Grameenphone’s AI-driven data platforms, managing their lifecycle to align with strategic goals, enhance scalability, and enable data-driven decision-making.• Lead the modernization of data infrastructure by integrating advanced AI solutions, ensuring high performance, efficiency, and compliance across analytics ecosystems.• Drive the development of personalization & engagement platforms powered by AI to boost customer engagement, detect fraud, and safeguard revenue streams.• Forge strategic partnerships with global analytics and AI firms, advancing Grameenphone’s data capabilities and fostering innovation.• Guide AI and analytics architecture, ensuring adherence to best practices, robust governance, and superior data quality standards.• Promote a culture of data governance, ensuring integrity, confidentiality, and regulatory compliance while leveraging AI to optimize data-driven insights.• Optimize databases and middleware for all IT application for efficiency and compliance.Achievements:• Platform Modernization: Implemented Oracle Exadata, Cloudera CDP, QlikSense, Dataiku, and Denodo to speed up data processing by 33%.• High Availability: Achieved over 99.99% platform uptime through strong governance.• Data-Driven Insights: Enabled strategic business insights up to granular level using advanced analytics.• Team Leadership: Built and led a collaborative team of data architects and engineers.• RAFM Transformation: Led a multi-million USD project with Mobileum to deploy Advance Intelligent Platform(AIP).• Strategic Roadmap: Developed a data ecosystem strategy aligning analytics with business goals.• Cost Reduction: Migrated to Oracle Lakehouse, cutting applications by 50% and saving more thana million USD annually.• Customer Engagement: Enhanced digital engagement with AI-driven hyper-personalization. Show less Lead the team responsible for safeguarding Grameenphone's revenue and mitigating fraud risks across all business operations.Key Responsibilities:▪ Develop & execute RAFM strategy aligned with services, processes & platforms.▪ Develops & implements annual RAFM roadmap aligned with department strategy.▪ Manage & update RAFM framework, adhering to best practices & adapting to change.▪ Lead all RAFM activities, ensuring efficient implementation & control development.▪ Identify & communicate process improvement opportunities.▪ Foster RA & FM culture through standard risk assessments.▪ Lead RAFM engagement in all projects, assessing revenue leakage & fraud risks.Achievements:▪ Launching of International A2P SMS Bypass profiling & SMS spamming detection. Revenue increased by 200K USD/month.▪ Domain expansion over credit fraud. Fraud exposure reduced by 900K USD till date.▪ Domain expansion over MFS collection. Collection scope increased by 135K USD/month by identifying missing transactions. Show less Lead the team responsible for safeguarding Grameenphone's revenue and drive operational efficiency focusing risk management and process improvement.Key Responsibilities:▪ Develop and implement comprehensive RA roadmap.▪ Establish and manage robust RA controls across revenue-generating processes.▪ Lead and manage RA team in performing assessments, identifying risks, and implementing corrective actions.▪ Monitor KPIs and track effectiveness of RA initiatives.▪ Collaborate with other departments for seamless RA integration.▪ Stay updated on industry best practices and regulatory changes.▪ Identify process improvement and automation opportunities.Achievements:▪ Established Revenue Assurance framework and proactive risk prevention culture throughout the company.▪ Designed & implemented revenue and risk based automated coverage model to maintain 96% coverage over $1.5 billion yearly revenue.▪ Prevented ~$6 million revenue loss (avg.) yearly through proactive loophole identification.▪ Designed & developed near real time charging anomaly finder, which is highly scalable and presently working on ~500 million records daily and reduce product TTM by 2 days. Show less Key Responsibilities:▪ Designing and developing risk assessments and controls for revenue and cost streams.▪ Automating control processes through custom database applications.▪ Proactively ensuring the effectiveness of controls and resolving deviations.▪ Performing proactive assurance for launches of systems, processes, and services.▪ Collaborating with other departments to enhance business performance and secure revenue recognition.Achievements:▪ Designed and developed chain scheduling tool to cater complex alert loading mechanism, which can execute any number of scripts daily.▪ Established hourly alert system for 20+ critical controls.▪ Designed and developed data-mart containing 3 months of summarized data to support campaign and sales incentive validation. Show less

  • Head of Data Analytics

    May 2021 - now

  • Head of Revenue Assurance & Fraud Management

    Apr 2019 - Apr 2021

  • Head of Revenue Assurance

    Jun 2015 - Oct 2019

  • Revenue Assurance & Fraud Management Analyst

    Jun 2012 - May 2015