Experience

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  Metro russia

  Jan 2002 - Sept 2005

  Store manager

  Has got necessary trainings in Bulgaria, Germany and Russia. In the beginning has worked as Floor manager responsible for Fresh department, participated in opening of 3 hypermarkets in regions (Krasnodar, Volgograd, N. Novgorod), after was promoted for store manager position. As Store manager was responsible for operations in hypermarket, achieving plans of sales, KPI benchmarks and minimization of inventory losses. Management and motivation of staff, maintenance standards of company in hypermarket, following HACCP.• Successfully managed 500 employees, applying trainings, motivation and development of staff. Prepared 4 potential floor managers.• Achieved annual plans of sales (~155 million Euro) and an annual Growth rate - 15 %, applying methods of sales stimulation, right goods merchandizing, KPI management, Inventory management and statistic analyses. • Ensured annual inventory losses < 0,6 % from turnover, precisely following the HACCP, successfully applying system of intermediate stock takings and methods of thefts prevention. Show less

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  Nike

  Sept 2005 - Aug 2009

  Retail operations and training director russia

  Director of retail network responsible for effective work of retail network and total/comparison growth of sales, P&L; audit and implementation of company’s standards in stores. Development and introduction of trainings and motivations for store staff. • Created and implemented multilevel system of trainings for stores staff from normal staff until managers, what has increased level of knowledge in stores, level of customer service and main KPIs. • Created and implemented reporting system in 230 stores and central database. Ensured 100% fullness of data on regularly base.• Hired and trained 6 regional RAMs (Retail area managers) and 6 regional BDMs (Business development managers) and Business analyst for Transparency project (reporting system) to ensure effective openings, audit, operations in accordance with Nike standards.• Ensured Comparison growth of turnover in network >16 %, what gave us additional 16 million dollars in annual turnover. CAGR (include new openings) > 50%.• Successfully managed people (6 RAMs, 6 BDMs, Transparency group) and budgets (T&E, IT Retail, Trainings, Operations). Show less

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  Burger king corporation

  Aug 2009 - Feb 2013

  Regional operations director ee, russia, cis

  Full support of current and new FZ in Russia, EE and CIS in terms of Development, Marketing, Operations and Trainings, P&L. Direct reporting to VP of the region CEMEA.• Start up in Russia. There were opened 56 restaurants during 2 years with 2 FZs.• Prepared strategy and business plans for region and FZ. • Successful Operations, marketing and training support of existing business (9 countries, 15 FZ in EE and Russia - 220 stores). • Ensured Comparison Sales in Russia >19 %, in EE and Russia > 9%. Plans of Net growth (openings-closures). Ensured EBITDA, G&A plans. • Successfully launched new countries (Russia, Kazakhstan, Bulgaria). Full support of FZ and coordination of activities of departments (Supply, SQA, Ops & Trainings, Development and constructions).• Ensure HACCP standards in all restaurants. Was certified in Russian EHO in 2012. Show less

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  Church's chicken

  Feb 2013 - Jan 2017

  Regional operations director ee, cis, gcc

  Full support of current and new FZ in Russia, ME, EE, Russia and CIS in terms of Development, Marketing, Operations, Supply, QA and Trainings, P&L. Was responsible for >200 restaurants in 9 countries.Direct reporting to VP of Global Operations. Launched new procedures: NCO (New Country Opening), NFOP (New Franchisee Orientation Program)Launched new countries: Ukraine, Belarus, Kazakhstan, Bulgaria, Bahrain, Oman. Operations control and audits of restaurants. HACCPGrowth and Development plans creationEBITDA, G&A plansEnsure HACCP standards in all restaurants Show less

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  Hesburger

  Oct 2017 - Dec 2020

  As Franchise Director. Searching for new FZ around the World, participation in FZ exhibitions in EMEA and APAC. Signed LOI for Kuwait, Bahrain, UAE, Belarus, Azerbaijan, Kirgizstan, Iran, Bulgaria, Pakistan, India., Malta. Coordination activities of other departments with FZ.As a CEO of branches starting from 2018 opening of mayonnaise factory in UAE, full support of development and Ops in Belarus and Karelia. P&LConnections with country government, regional governors and city mayors.

  • International Franchise Director Global

    Jan 2017 - Dec 2020

  • CEO of branch Karelia

    Nov 2019 - Oct 2020

  • CEO of branch Belarus

    Dec 2018 - Oct 2020

  • CEO of branch UAE

    Oct 2017 - Nov 2018
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  Dataart

  Jan 2021 - Jul 2023

  Retail and qsr expert

  Advisory support of IT projects with Retail and QSR companies, writing feasibility studies, presentation of results to clients. Trainings for sales managers on the specifics of operations in Retail and QSR.

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  World franchise associates

  Aug 2023 - now

  Associate for central & eastern europe & central asia

  Participation in Franchise expos, Franchise connections events and Discovery days in region and worldwide. Representation more than 100 brands in region, negotiations with potential investors. Selling franchise to potential franchisees and additional consulting servises to brands. Ensuring signing nesessary documents: NDA, LOI and Franchise agreements.