Jimin Chen

Experience

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  微软

  Jul 2017 - Sept 2017

  Support Engineer Intern

  training about azure cloud computing platform, including operating systems, storage, virtual machines and networkingin-house azure experiments and internal sharing about azure template.Find and raise bug ticket to the R&D team and follow up.

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  Dell EMC

  Sept 2018 - Jul 2021

  Technical support engineer 2

  Advice global customers about software&hardware configuration issue.Focus on network level, troubleshooting backup&restore failure, performance improvement and anything related to network protocols.identity and raise bug ticket to R&D team and follow up for resolution.incident management and control customer expectations and collaborate with the pre-sales|onsite|account team to speed up the problem-solving process.

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  Binance

  Jul 2021 - now

  Technical Support Engineer

  global retail & api user ticket support(trading|asset|mobile|chart|api docs etc)internal system(Binance Admin&Chat&uniauth) support (assisting security|clearing|IT|CS|compliance|PM)incidence alert setup&management&monitoringproduct feedback and enhancementinternal team member permission controlknowledge sharing and case sharing in daily meeting call