Michelle Paculob Borromeo

Michelle Paculob Borromeo

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location of Michelle Paculob BorromeoMetro Manila, National Capital Region, Philippines

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  • Timeline

  • About me

    Manager at OpenText

  • Education

    • Makati High School

      2002 - 2006
    • Pamantasan ng Lungsod ng Maynila

      2006 - 2010
      Bachelor of Science in Computer Studies Major in IT Information Technology

      Activities and Societies: Junior Philippine Computer Society

  • Experience

    • GXS

      Aug 2010 - Jan 2015

      Facilitate the resolution of moderately complex technical issues of GXS/Inovis products by way of log analysis, research or recreating in-house. Serves as point of contact of the team in the absence of the team’s supervisor and/or manager. Identify product defects or enhancements and work with the Product Management group for resolution. Responsible for providing technical support to customers via phone and/or electronic format for various GXS/Inovis products and services. Effectively communicate technical solution to a customer who may or may not be EDI savvy and professionally handle high volumes of customer inquiries. Display end to end case ownership, from the time the problem is reported until the resolution is delivered to the customer.

      • Intermediate Product Support Specialist

        Jan 2013 - Jan 2015
      • Associate Product Support Specialist

        Aug 2010 - Jan 2013
    • OpenText

      Oct 2015 - now

      Independently handle or provide resolutions to a diverse range of complex problems on one or more product areas. Provides mentorship and training to less experienced Technical Support Specialists. Lead or assist in efforts in facilitating problem recreation and failure analysis of systems level issues. Escalates to senior resource or to engineering all necessary analysis to open engineering investigation. Assists in identifying knowledge gaps based on recurring cases; escalating to management when more coaches are required. Show less

      • Manager

        Oct 2018 - now
      • Supervisor

        Oct 2017 - Sept 2018
      • Lead Technical Support Specialist

        Aug 2017 - Oct 2017
      • Senior Technical Support Specialist

        Oct 2015 - Jul 2017
  • Licenses & Certifications

    • Certified Data Analytics Associate

      NIEVGEN
      Oct 2024
    • Innovation Master Class

      Udemy
      Apr 2024
      View certificate certificate
  • Volunteer Experience

    • Committee Member

      Issued by Philippine Red Cross on Jan 2022
      Philippine Red CrossAssociated with Michelle Paculob Borromeo
    • Committee Member

      Issued by Philippine Children's Medical Center on Jun 2022
      Philippine Children's Medical CenterAssociated with Michelle Paculob Borromeo
    • Committee Member

      Issued by Rise Against Hunger on Oct 2021
      Rise Against HungerAssociated with Michelle Paculob Borromeo
    • Co Organizer

      Issued by SOS Children's Villages Philippines on Apr 2019
      SOS Children's Villages PhilippinesAssociated with Michelle Paculob Borromeo