Hannah Norgate

Experience

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  The Red Lion, Rutland Inn

  Jul 2006 - Sept 2007

  Waitress
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  Carrington Arms

  May 2007 - Sept 2007

  Waitress/ Bar staff /Restaurant Manager

  Taking food and drink orders Clearing and relaying tablesClosing down the restaurantServing food and drink to tablesMaking and serving drinks behind the barWhilst working here I was able to work on the bar, and was taught how to pull a pint of ale and lager correctly and learnt the correct measures of certain drinks and how to make different drinks. Due to my aptitude of running the restaurant, the managers asked if I would run the restaurant for them for three weeks whilst on their honeymoon. I therefore had to make sure that the restaurant was set up prior to service and inform the waitresses/waiters about the bookings and run through the menu with them. Show less

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  The Wheel Inn

  Aug 2007 - Sept 2009

  Waitress/Assistant Bar Manager

  Smooth running of the day to day duties of the FOH Set up and close down of the restaurantSet up and close down of the barChecking the menu with the chef before serviceBriefing the restaurant team on their duties for service and talking through the menu Taking orders/serving foodDealing with customer complaints

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  Stoke Park Country Club & Resort

  Feb 2011 - Jan 2012

  Receptionist

  Industry Placement YearMy Responsibilities as a receptionist included:Checking guests in and out of the hotel at a 5* AA standard using the OPERA systemAnswering the phonesAdministration - Cashing up at the end of every shiftMaking sure every guest had a wonderful experience and offered any additional information guests may need whilst staying at Stoke Park - i.e. Concierge Training new staff members (after only two months of working as a receptionist)Created the first concierge folder for the hotel I quickly established myself as an enthusiastic and reliable team member, always willing to lend a hand wherever needed. I was able to shadow the administrator and took over her duties when she was away. I worked in the C&B department for a few days over the Boodles tournament - one of Stoke Park's busiest and well established events of the year. Whilst at Stoke Park I had to complete a piece of work for university and this consisted of creating a concierge folder for guests to be able to use to give them an insight into the surrounding areas and what there was to offer. Show less

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  Stapleford Park Country House Hotel

  May 2012 - Sept 2012

  Food & Beverage Assistant

  I worked here over the summer period as a part time job to earn extra experience and knowledge within the hotel. I worked as part of the C&B team mainly assisting with the set ups and waitressing of weddings to setting up and hosting corporate and internal management meetings.I was also involved with assisting in the restaurant when needed, building upon my previous silver service experience.

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  Leeds Metropolitan University

  Jun 2013 - Jul 2013

  Assistant Administrator

  I will be working on a promotional project for the hospitality department, putting together a brochure to send out to businesses within the Hospitality and Retail industry to promote the partnership the university has within industry through our students undertaking various types of consultancy based projects for businesses.

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  Lexington Catering

  Sept 2013 - Aug 2016

  My achievements since being at Fidessa as Assistant Manager:- Being left in charge to solely run the Woking site since June this year.- Looked to recruit new staff members- Put in place new procedures such as the staff rota/the way the staff conduct their daily duties, which has made a huge difference to the efficiency of the way the cafe is run - During my time running the Woking site I have achieved over £1000 worth of extra sales compared to the budget- Saved over £1200 on labour costs within the month of August during a very stagnant and difficult staffing period- I have also been heavily involved in the recruitment of 3/5 new members of staff from Front of house to Kitchen Porter and Chef de Partie - Assisting in the weekly menu planning & monthly promotions on site for both London & Woking- Guided and shown my staff ways to reduce wastage, which has all helped in achieving a healthy GP month on month against the budget Show less For the first 3 months of the Lexington graduate program I am currently in a FOH Supervisor position at SAB Miller in Woking. I ensure the FOH runs smoothly, making sure food is put out on time and ensuring it is kept refreshed and topped up where necessary. Whilst working at SAB Miller I have created a HR folder for new Lexington employees, updated and reintroduced cleaning schedules into each area of the business (bar, café, kitchen, hospitality) and completed food costing's for the head chef as well as support the Assistant Manager by completing invoicing, banking and stock taking.After completing my first 3months in SAB Miller I have now moved sites and cater for Skadden, an international law firm. My role here is as Assistant Manager working along side the Catering Manager, assisting with the day-to-day running of the Café and ensuring the hospitality department runs smoothly ensuring communication between reception and the kitchen is 100% effective. I also keep on top of the stock taking, invoicing, recharging of the hospitality to the client and being a main point of contact for any new hospitality bookings, ensuring the Chefs are kept up to date and fully informed of any new catering needs. Show less

  • Assistant Catering Manager

    May 2014 - Aug 2016

  • Graduate Trainee Manager at Lexington

    Sept 2013 - May 2014
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  Billesdon Surgery

  Dec 2017 - Jul 2019

  IT Administrator

  Had to end my notice here due to relocation to Durham.

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  Lanchester Primary School

  Nov 2019 - Apr 2020

  Administrative Assistant
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  Scalford C of E Primary School

  Oct 2022 - now

  Office Manager
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  Brightside - Roadside Dining

  Nov 2024 - now

  Assistant Manager